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Oracle 1Z0-1037-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management 2020 Implementation Essentials |
| Exam Number: | 1Z0-1037-20 |
| Related Certifications: | Oracle CX Service Oracle Service Cloud Certifications |
| Exam Format: | Multiple Response, Multiple Choice |
| Exam Price: | 245 USD |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 55-60 |
| Certificate Validity Period: | 18 months (may vary by Oracle certification policy) |
| Passing Score: | 65% |
| Available Languages: | English |
| Recommended Training: | Oracle University Knowledge Management Training |
| Exam Registration: | Oracle Certification Portal Pearson VUE Oracle Exams |
| Sample Questions: |  |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but experience with Oracle CX Service or knowledge management systems is recommended. |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1Z0-1037-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management Fundamentals | - Core concepts of Oracle Knowledge Management - Knowledge lifecycle and content structure |
| Configuration and Setup | - User roles and permissions - Knowledge base configuration |
| Integration and Administration | - Integration with Oracle Service Cloud / CX Service - Analytics and reporting |
| Knowledge Authoring and Management | - Approval workflows and publishing processes - Creating and managing articles |
| Search and Content Delivery | - Knowledge surfacing in service channels - Search configuration and optimization |
1Z0-1037-20 Exam FAQ: What Candidates Ask About Oracle Knowledge Management 2020 Implementation Essentials
The 1Z0-1037-20 exam, officially known as Oracle Knowledge Management 2020 Implementation Essentials, is the Oracle test that leads to the Oracle Knowledge Management 2020 Implementation Essentials certification at the Professional level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Oracle CX Service, Oracle Service Cloud Certifications.
The 1Z0-1037-20 exam contains 55-60 questions, and you have 105 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 1Z0-1037-20 exam is 65%, and the official registration fee is 245 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites required, but experience with Oracle CX Service or knowledge management systems is recommended.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://education.oracle.com.
You can book the 1Z0-1037-20 exam through the official registration channels below:
Exam delivery: Online proctored or test center (Pearson VUE). Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Oracle recommends the following training options for Oracle Knowledge Management 2020 Implementation Essentials candidates:
Pair any course with the 72 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Oracle Knowledge Management 2020 Implementation Essentials questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 1Z0-1037-20 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Oracle Knowledge Management 2020 Implementation Essentials outline is organized into 5 domains. The first three are:
- Knowledge Management Fundamentals
- Configuration and Setup
- Integration and Administration
See the complete exam topics section above for the full outline and the weighting of every domain.
Oracle Knowledge Management 2020 Implementation Essentials Sample Questions:
Question 1
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
A. It cannot change the owner of articles.
B. It cannot delete articles from the Content Type.
C. It cannot change product/category of articles.
D. It can change views of articles.
E. It can request translations of articles.
F. It can publish and un-publish articles.
Question 2
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)
A. Attachments
B. Access Level
C. Keywords
D. Display Position
E. Status
F. Summary
G. Product/Category
H. Assigned account value
Question 3
You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?
A. Cross tab report
B. Linked report
C. Dashboard
D. Custom report with slice bucket
Question 4
What does the response requirement in an SLA specify?
A. individual time limits for the initial response time and subsequent resolution as per the business hours.
B. the overall maximum time limit for the initial response and resolution for each incident.
C. the maximum number of days allowed for the resolution of an incident as per the business hours.
D. initial response time limit to all customer inquiries within one business day.
Question 5
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
A. Data exception
B. Conditional linking
C. Docked filters
D. Conditional formatting
Solutions:
| Question 1 Answer: D,E,F | Question 2 Answer: A,B,C,E,G | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A |
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