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Salesforce Arch-302 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified B2C Solution Architect Exam |
| Exam Number: | ARCH-302 |
| Certificate Validity Period: | 1 year (maintenance required via Trailhead modules) |
| Real Exam Qty: | 60-65 |
| Passing Score: | 65% |
| Exam Price: | $400 USD |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified System Architect Salesforce Certified Application Architect Salesforce Certified B2C Commerce Architect |
| Recommended Training: | Salesforce Trailhead - Architect Learning Paths B2C Commerce Architecture Modules |
| Exam Registration: | Kryterion Webassessor Portal Salesforce Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite test center via Kryterion Webassessor |
| Pre Condition: | Recommended prior completion of Salesforce Certified Application Architect and System Architect credentials or equivalent experience. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/architect/b2c-solution-architect |
Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: B2C Platform Capabilities | - Commerce and engagement tools
|
| Topic 2: Solution Design for B2C Customer Experience | - Customer journey architecture - Omnichannel experience design |
| Topic 3: Scalability and Performance Design | - High-volume transaction design - Performance optimization strategies |
| Topic 4: Integration Architecture | - Event-driven architecture
|
| Topic 5: Security and Data Governance | - Customer data protection - Access control and identity management |
Common Questions About the Salesforce Arch-302 Exam
The Arch-302 exam, officially known as Salesforce Certified B2C Solution Architect, is the Salesforce test that leads to the Salesforce Certified B2C Solution Architect certification at the Expert level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Salesforce Certified Application Architect, Salesforce Certified System Architect, Salesforce Certified B2C Commerce Architect.
The Arch-302 exam contains 60-65 questions, and you have 105 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the Arch-302 exam is 65%, and the official registration fee is $400 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Recommended prior completion of Salesforce Certified Application Architect and System Architect credentials or equivalent experience.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://trailhead.salesforce.com/credentials/architect/b2c-solution-architect.
You can book the Arch-302 exam through the official registration channels below:
Exam delivery: Online proctored or onsite test center via Kryterion Webassessor. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Salesforce recommends the following training options for Salesforce Certified B2C Solution Architect candidates:
Pair any course with the 154 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Salesforce Certified B2C Solution Architect questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding Arch-302 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Salesforce Certified B2C Solution Architect outline is organized into 5 domains. The first three are:
- Security and Data Governance
- B2C Platform Capabilities
- Scalability and Performance Design
See the complete exam topics section above for the full outline and the weighting of every domain.
Salesforce Certified B2C Solution Architect Sample Questions:
Question 1
A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers
A. Create a Journey activity to update the records in Sales Cloud.
B. Use the out-of-the-box preference center in Marketing Cloud.
C. Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.
D. Create a custom preference center that updates the records in Sales Cloud.
Question 2
A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use.
Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?
A. Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens and forwards.
B. Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
C. Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Marketing Cloud to track email opens and forwards.
D. B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
Question 3
An organization wants to avoid sending post-purchase review emails until a customer has had a chance to receive and try out their order. The typical shipping duration is around 3 days, but the organization is unsure about how long it takes a customer to try the product once it has been delivered.
What should the company do to leverage its Salesforce product suite and optimize the open rates for its post- purchase emails?
A. Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.
B. Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.
C. Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-
, 2-, and 3-day Wait activity
based on open rate to optimize the additional delay for product testing.
D. Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-, 2-, and 3-day Wait activity based on open rate to optimize the additional delay for product testing.
Question 4
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
A. Customer Data Platform
B. Duplicate Matching Rules
C. Lightning Data Services
D. Enable Contact to Multiple Accounts
Question 5
An existing Salesforce customer has B2C Commerce, Service Cloud, and Marketing Cloud, but none of their customer data is integrated. Marketing Cloud has around 2 million subscribers using email address as the subscriber key, B2C Commerce has 750,000 registered customers, and Service Cloud only has records for about 50.000 customers who have previously created support cases or contacted customer service.
What is the optimum sequence of events a Solution Architect should follow when integrating customer data across these systems?
A. Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud, Enable Marketing Cloud Connect
B. Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud
C. Load B2C Commerce customers into Service Cloud, Load Marketing Cloud Subscribers Into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect
D. Load B2C Commerce customers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Enable Marketing Cloud Connect
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B,D | Question 5 Answer: C |
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