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Salesforce B2C-Solution-Architect Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified B2C Solution Architect |
| Exam Number: | B2C-Solution-Architect |
| Real Exam Qty: | 120 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Select, Multiple Choice |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Passing Score: | 63% |
| Related Certifications: | Salesforce Certified Marketing Cloud Developer Salesforce Certified Commerce Cloud Developer Salesforce Certified Administrator |
| Exam Price: | $400 USD |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person testing center |
| Pre Condition: | Recommended: 2+ years of B2C commerce experience, Salesforce Administrator certification, and familiarity with Salesforce B2C Commerce Cloud |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/b2csolutionarchitect |
Salesforce B2C-Solution-Architect Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: B2C Commerce Cloud Implementation | 25% | - Design storefront architecture and navigation - Design promotions and campaigns - Configure product catalog and pricing - Configure search and merchandising - Implement shopping cart and checkout flows |
| Topic 2: Solution Design and Architecture | 30% | - Create solution architecture diagrams - Design end-to-end B2C commerce architecture - Design data models and APIs - Define integration strategies with ERP, OMS, and PIM - Address scalability and performance requirements |
| Topic 3: Discovery and Stakeholder Management | 15% | - Document business objectives and success criteria - Conduct stakeholder interviews and workshops - Gather and analyze business requirements - Identify key stakeholders and their needs |
| Topic 4: Governance, Testing, and Deployment | 5% | - Establish governance frameworks - Plan deployment and release management - Define testing strategies (UAT, performance) - Document operational procedures |
| Topic 5: Integration and Data Management | 15% | - Implement order management integrations - Define data migration strategies - Manage data quality and governance - Design integration patterns (real-time, batch) |
| Topic 6: Security and Compliance | 10% | - Define security best practices - Implement PCI DSS compliance - Design authentication and authorization - Address GDPR and data privacy requirements |
B2C-Solution-Architect Exam FAQ: What Candidates Ask About Salesforce Certified B2C Solution Architect
The B2C-Solution-Architect exam, officially known as Salesforce Certified B2C Solution Architect, is the Salesforce test that leads to the Salesforce Architec certification at the Professional level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Salesforce Certified Administrator, Salesforce Certified Commerce Cloud Developer, Salesforce Certified Marketing Cloud Developer.
The B2C-Solution-Architect exam contains 120 questions, and you have 105 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the B2C-Solution-Architect exam is 63%, and the official registration fee is $400 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Recommended: 2+ years of B2C commerce experience, Salesforce Administrator certification, and familiarity with Salesforce B2C Commerce Cloud
Entry requirements can change, so confirm the latest conditions on the official exam page: https://trailhead.salesforce.com/credentials/b2csolutionarchitect.
Yes. A free PDF demo of the Salesforce Certified B2C Solution Architect questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding B2C-Solution-Architect exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Salesforce Certified B2C Solution Architect outline is organized into 6 domains. The first three are:
- Integration and Data Management — 15% of the exam
- Discovery and Stakeholder Management — 15% of the exam
- Governance, Testing, and Deployment — 5% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Salesforce Certified B2C Solution Architect Sample Questions:
Question 1
Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to- opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers
A. Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.
B. Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.
C. Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.
D. Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.
Question 2
A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
Which tool can a Solution Architect use to meet this requirement?
A. Salesforce Connect
B. Batch Data Synchronization
C. Remote Process Invocation
D. Streaming API
Question 3
A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?
A. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
B. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
C. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
D. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
Question 4
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using CRM Analytics.
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign?
Choose 2 answers
A. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
B. Use CRM Analytics to analyze customer engagement history over the last 24 months
C. Use SMS as a channel due to its significantly higher engagement rate as compared to email
D. Configure Einstein Recommendations in Marketing Cloud to automate segment generation for Journey Builder
Question 5
An organization wants to avoid sending post-purchase review emails until a customer has had a chance to receive and try out their order. The typical shipping duration is around 3 days, but the organization is unsure about how long it takes a customer to try the product once it has been delivered.
What should the company do to leverage its Salesforce product suite and optimize the open rates for its post- purchase emails?
A. Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.
B. Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.
C. Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-
, 2-, and 3-day Wait activity
based on open rate to optimize the additional delay for product testing.
D. Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-, 2-, and 3-day Wait activity based on open rate to optimize the additional delay for product testing.
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C,D | Question 5 Answer: A |
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