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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) The Time Slots for Appointment Booking
B) The Due Date of the Service Appointment
C) When Service Resources are available for work
D) The Maintenance Plan for the Account

2. How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A) Create Work Types with Products Required.
B) Create Work Types with Work Order Line Items.
C) Create Work Types with Products Consumed.
D) Create Work Types and Locations.

3. Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A) Define a Quick Action that creates a new Service Appointment record.
B) Define a Visualforce page that creates a newService Appointment record.
C) Define a Visualforce page that creates a new Work Order record.
D) Define a Quick Action that creates a new Work Order record.

4. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?

A) Create a separate entitlement process associated to the work order object.
B) Add work order milestones after the case milestones to the entitlement process.
C) Ensure the work order entitlement is related to the same process as the case entitlement.
D) Make sure the case entitlement record is being shared with the service resource.

5. The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers

A) Custom Validation Rule on Work Orders
B) Custom Work Order Escalation Rules
C) Custom Approval Process on Work Orders
D) Custom Work Order Status

Solutions: