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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. An organization has adopted a new authentication method to ensure secure access to sensitive areas and facilities of the company. It requires every employee to use a two-factor authentication (password and QR code). This control has been documented, standardized, and communicated to all employees, however its use has been "left to individual initiative, and it is likely that failures can be detected. Which level of maturity does this control refer to?

A) Defined
B) Quantitatively managed
C) Optimized

2. TradeB communicated the information security processes and procedures to employees. Which principle of efficient communication strategy did they use?

A) Responsiveness
B) Appropriateness
C) Transparency

3. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. Lisa found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. What does this indicate?

A) Lisa did not take actions to acquire the necessary competence
B) The effectiveness of the training and awareness session was not evaluated
C) Skyver did not determine differing team needs in accordance to the activities they perform and the intended results

4. An employee of the organization accidentally deleted customers' data stored in the database. What is the impact of this action?

A) Information is modified in transit
B) Information is not available to only authorized users
C) Information is not accessible when required

5. Company X restricted the access of the internal auditor of some of its documentation taking into account its confidentiality. Is this acceptable?

A) Yes. confidential information should not be increased by internal auditors
B) Yes. it is up to the company to determine what an internal auditor can access
C) No. restricting the internal auditor's access to offices and documentation can negatively affect the internal audit process

Solutions: