Failing the ITSM20F日本語 exam means paying the full registration fee again. A focused run through the 78 EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) practice questions at Actual4Exams is a far cheaper way to walk into the testing center prepared.
EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F / ITSM20F.EN |
| Certificate Validity Period: | Valid for life (no renewal required) |
| Passing Score: | 65% (26 out of 40) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Exam Price: | USD 180–280 (varies by region and delivery partner) |
| Exam Format: | No negative marking, Multiple-choice questions, Closed-book |
| Available Languages: | Japanese, English, Korean, Spanish, Portuguese |
| Recommended Training: | A Guide to ISO/IEC 20000-1:2018 EXIN Official Training Materials |
| Exam Registration: | EXIN Authorized Partners Official EXIN Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) Requirements | 30% | - Operation, performance evaluation, and improvement
|
| Topic 2: Operation of the Service Management System | 55% | - Relationship and agreement processes
|
| Topic 3: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
Common Questions About the EXIN ITSM20F日本語 Exam
The ITSM20F日本語 exam, officially known as EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版), is the EXIN test that leads to the IT Service Management Foundation based on ISO/IEC 20000:2018 certification at the Foundation level. Passing it validates the skills employers expect from a certified professional.
The ITSM20F日本語 exam contains 40 questions, and you have 60 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the ITSM20F日本語 exam is 65% (26 out of 40), and the official registration fee is USD 180–280 (varies by region and delivery partner). If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites; open to all interested professionals
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018.
You can book the ITSM20F日本語 exam through the official registration channels below:
Exam delivery: Online proctored or in-person at authorized test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
EXIN recommends the following training options for EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) candidates:
Pair any course with the 78 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding ITSM20F日本語 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) outline is organized into 3 domains. The first three are:
- Service Management System (SMS) Requirements — 30% of the exam
- Introduction to IT Service Management — 15% of the exam
- Operation of the Service Management System — 55% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?
A. 発売日
B. リリースの頻度と種類
C. 変更要求 (RFC)
D. リリース後の期間におけるリリースに関連したインシデント
Question 2
IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?
A. インシデント管理
B. サービスレベル管理
C. サービスデスク
D. 可用性管理
Question 3
既知のエラーとは何ですか?
A. 原因と回避策が特定された問題
B. 解決された問題
C. 解決が判明している重大インシデント
D. 対応できない問題
Question 4
キャパシティ管理のベスト プラクティスは何ですか?
A. インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。
B. サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
C. サービス カタログを維持し、最新の状態に保つ必要があります。
D. 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
Question 5
CobiT の目的は何ですか?
A. プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
B. IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
C. サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
D. 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: B |
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