Earning the Microsoft Dynamics 365 Commerce Functional Consultant credential tells employers you can work with Microsoft technologies at a professional level. Prepare for the MB-340 exam in 2026 with the 62 expert-prepared practice questions from Actual4Exams.
Microsoft MB-340 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Commerce Functional Consultant |
| Exam Number: | MB-340 |
| Passing Score: | 700 (out of 1000) |
| Exam Format: | Multiple response, Case studies, Multiple choice, Scenario-based questions |
| Real Exam Qty: | Approximately 40–60 |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Available Languages: | Korean, Chinese (Simplified), English, Japanese |
| Related Certifications: | Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330) Microsoft Certified: Dynamics 365 Fundamentals Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310) |
| Exam Price: | USD 165 (varies by region) |
| Exam Duration: | 120 minutes |
| Recommended Training: | Microsoft Learn MB-340 Learning Path Dynamics 365 Commerce Documentation |
| Exam Registration: | Microsoft Certification Registration (Pearson VUE) Microsoft Credentials Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or in-person test center via Pearson VUE |
| Pre Condition: | No strict prerequisites. Recommended knowledge includes Microsoft Dynamics 365 fundamentals and familiarity with retail/commerce operations; MB-300 or equivalent knowledge is beneficial. |
| Official Syllabus URL: | https://learn.microsoft.com/credentials/certifications/d365-commerce-functional-consultant-associate/ |
Microsoft MB-340 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Manage products and pricing | - Product management
|
| Topic 2: Monitor and troubleshoot Commerce operations | - Issue resolution
|
| Topic 3: Manage customer and loyalty | - Loyalty programs
|
| Topic 4: Implement and manage e-commerce | - E-commerce configuration
|
| Topic 5: Configure and manage POS | - Operations
|
| Topic 6: Configure Dynamics 365 Commerce environment | - Manage Commerce components
|
| Topic 7: Manage Commerce channels | - Online channel
|
Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) — Questions Candidates Actually Ask
The MB-340 exam, officially known as Microsoft Dynamics 365 Commerce Functional Consultant, is the Microsoft test that leads to the Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate certification at the Associate level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Microsoft Certified: Dynamics 365 Fundamentals, Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310), Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330).
The MB-340 exam contains Approximately 40–60 questions, and you have 120 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the MB-340 exam is 700 (out of 1000), and the official registration fee is USD 165 (varies by region). If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No strict prerequisites. Recommended knowledge includes Microsoft Dynamics 365 fundamentals and familiarity with retail/commerce operations; MB-300 or equivalent knowledge is beneficial.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://learn.microsoft.com/credentials/certifications/d365-commerce-functional-consultant-associate/.
You can book the MB-340 exam through the official registration channels below:
Exam delivery: Online proctored exam or in-person test center via Pearson VUE. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Microsoft recommends the following training options for Microsoft Dynamics 365 Commerce Functional Consultant candidates:
Pair any course with the 62 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Microsoft Dynamics 365 Commerce Functional Consultant questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding MB-340 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Microsoft Dynamics 365 Commerce Functional Consultant outline is organized into 7 domains. The first three are:
- Configure and manage POS
- Configure Dynamics 365 Commerce environment
- Implement and manage e-commerce
See the complete exam topics section above for the full outline and the weighting of every domain.
Microsoft Dynamics 365 Commerce Functional Consultant Sample Questions:
Question 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
A. Yes
B. No
Question 2
A company plans to create a discount that applies to all items in a shopping cart.
The discount must override any other applied discounts.
You need to set up the discount.
Which discount type should you use?
A. Best price
B. Exclusive
C. Compounded
D. Best performance
Question 3
A company uses Dynamics 365 Commerce.
The company revises their POS payment policies.
You need to implement the new policies.
Which configuration settings should you change? To answer, drag the appropriate configuration settings to the correct policies. Each configuration setting may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question 4
A company implements Dynamics 365 Commerce to manage physical stores and online commerce channels.
Commerce Headquarters is unable to retrieve transactions captured in the online channel.
You need to configure the system to retrieve the transactions.
Which processes should you use? To answer, drag the appropriate processes to the correct requirements. Each process may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question 5
A customer implements Dynamics 365 Commerce.
You need to create and configure the call center channel to meet the following requirements:
Enforce collection of payments against sales orders before sales orders are submitted.
Display order recaps.
Do not allow cross-selling or up-selling.
Enable Fraud checks.
Ensure that only authorized users can change the sales price of an item during order entry.
In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: Only visible for members | Question 4 Answer: Only visible for members | Question 5 Answer: Only visible for members |
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