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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Sourcing and procurement - Inventory management |
| Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Aggregate planning - Just-in-Time (JIT) and Kanban systems |
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies - Location analysis and decisions |
| Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) |
| Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
| Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination |
WGU Operations Management (C215, VDC2) Sample Questions:
Why is the marketing plan essential to the creation of the aggregate plan?
- A. The actual market demand in the marketing plan is required to make adjustments to other plans.
- B. Research and development in the marketing plan drives new products.
- C. The marketing plan provides insight into operations goals and activities for the year.
- D. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
Correct Answer: C 🗳️
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A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?
- A. Checklist
- B. Flowchart
- C. Scatter diagram
- D. Control chart
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
- A. When the company determines that distribution is no longer a core function
- B. When the company can no longer accurately forecast its transportation costs
- C. When the company's distribution costs are the lowest in the industry
- D. When new federal regulations give the company a competitive advantage
Correct Answer: A 🗳️
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Which element is part of a financial plan?
- A. Compensation planning
- B. Product pricing
- C. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
- D. Budget projections
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
What is a key factor of a location analysis for a service company?
- A. Proximity to customers
- B. Effective capacity
- C. Relations with community
- D. Best operation level
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
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