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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

1. A customer is printing on plain standard size envelopes with their monochrome laser printer using a word processing application envelope tool. They have chosen the correct size and orientation but the address is ghosting on the printed envelopes. Which of the fol owing should resolve this issue?

A) Select the correct media type in the device driver.
B) Select a different envelope size in the application tool.
C) Select the face-up orientation in the application tool.
D) Select the bypass option in the device driver.

2. A customer reports their MFP has dark print quality when copying, but when printing, the quality is good. Which of the following is the BEST way to determine where the problem might be located?

A) Use various paper trays and finishing options to see if the problem follows any pattern.
B) Suggest to the customer that they should only print from this model.
C) Review the adjustment log to see if there have been any changes to the settings.
D) Attempt to recreate the problem by printing an internal page and copying a page.

3. A technician has an unusually difficult problem with an MFP. After calling technical support, and working for several hours, the problem stil exists. The customer is upset and wants the unit replaced. Which of the following is the next BEST course of action?

A) Call a sales representative and let them sell the customer a replacement.
B) Remind the customer that they have several other units to use.
C) Advise the customer that all of this is usual and wil be fixed as quickly as possible.
D) Cal the service manager and ask for assistance.

4. When scanning a document at a high resolution which of the following will be affected?

A) Fuser temperature
B) Scan speed
C) Document magnification
D) Wear on the mirrors

5. In which of the fol owing components in a laser printer is the latent image created?

A) Photoconductor
B) Fuser unit
C) Charge unit
D) Developer unit

Solutions: