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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tools and Artifacts | 23% | - Strategy mapping and modeling - Decision-making tools - Documentation and visualization - Design frameworks and methods |
| Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Collaboration with architects and designers - Working with product and business teams - Integrating UX and technical perspectives |
| Value Design | 32% | - Value measurement and outcomes - Strategic direction and rationale - Context and innovation impact - Ethics and value alignment |
| Intangible Deliverables | 26% | - Culture and capability building - Governance and mindset - Stakeholder alignment - Change and adoption enablement |
Salesforce Certified Platform Strategy Designer Sample Questions:
The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company ' s business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?
- A. Distribution channels, capabilities, and potential partners
- B. User desirability, company viability, and deployment stability
- C. Business ROI, data analytics, and customer engagement
Correct Answer: A 🗳️
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A strategy designer researched the idea of implementing bitcoin on the checkout page and discovered some unrelated customer pain points around shopping and buying products. It is determined that fixing the existing process is more important than implementing bitcoin as a payment method. Which method should be used to convey and rationalize this recommendation to business and product stakeholders?
- A. Competitive analysis
- B. Journey mapping
- C. Customer co-design session
Correct Answer: B 🗳️
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Cloud Kicks has a complex manufacturing process that allows several factories to contribute to the production of a custom footwear order. The design team is asked to make a new, more efficient process to reduce the time between order placement and delivery to customers. Which approach should the team use?
- A. Jobs To Be Done framework
- B. Customer journey mapping
- C. Business process modelling
Correct Answer: C 🗳️
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Cloud Kicks ' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK ' s current product. What should a strategy designer do to alleviate the stakeholders ' concerns?
- A. Organize a brainstorming session to provide stakeholders with a chance to reassess the vision.
- B. Share associated Objectives & Key Results (OKRs) with stakeholders to put the vision in a business context.
- C. Prototype an aspect of the vision that interacts with the current product and share insights with stakeholders.
Correct Answer: C 🗳️
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A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: ' How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles? ' Which business goal is aligned with this challenge statement?
- A. Increase online engagement with the company marketing site
- B. Increase positive environmental impact brand awareness
- C. Increase overall electric vehicle sales by 20% annually
Correct Answer: B 🗳️
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