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IBM 000-030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management Overview | - ITSM concepts and Service Request lifecycle - IBM Tivoli Service Request Manager architecture |
| Topic 2: Integration and Data Management | - Data synchronization and reporting - Integration with Tivoli products and external systems |
| Topic 3: System Installation and Configuration | - Core configuration components - Installation prerequisites and environment setup |
| Topic 4: Workflow and Process Design | - Automation scripts and process automation - Request workflow customization |
| Topic 5: Security and Administration | - User roles and access control - System administration and troubleshooting |
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