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Avaya 132-S-720.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Specialist Call Center Implement and Support Elective Exam |
| Exam Number: | 132-S-720.1 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Call Center Solutions Certifications Avaya Certified Support Specialist (ACSS) |
| Exam Format: | Scenario-based questions, Multiple choice questions |
| Real Exam Qty: | 60-70 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Sample Questions: |  |
| Exam Way: | Proctored certification exam via Avaya authorized testing providers or online proctoring platforms (availability varies) |
| Pre Condition: | Recommended knowledge of Avaya Aura Contact Center or similar contact center platforms and basic telephony concepts |
Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Support and Maintenance | - Troubleshooting call routing issues - System logs and diagnostics - Monitoring call center performance |
| Call Flow Design | - Designing call flows and scripts - Queue management and load balancing - IVR configuration and integration |
| Avaya Call Center Architecture | - Overview of Avaya contact center solutions - System components and integrations - Call routing and distribution concepts |
| Reporting and Optimization | - Performance metrics and KPIs - Call center reporting tools - Optimization of agent utilization and routing efficiency |
| Implementation and Configuration | - Initial setup of Avaya call center systems - Routing strategies and vectoring basics - Agent and skill configuration |
Common Questions About the Avaya 132-S-720.1 Exam
The 132-S-720.1 exam, officially known as Avaya Specialist Call Center Implement and Support Elective, is the Avaya test that leads to the Avaya-Certification certification at the Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Avaya Certified Implementation Specialist (ACIS), Avaya Certified Support Specialist (ACSS), Avaya Call Center Solutions Certifications.
The 132-S-720.1 exam contains 60-70 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
Recommended knowledge of Avaya Aura Contact Center or similar contact center platforms and basic telephony concepts
Yes. A free PDF demo of the Avaya Specialist Call Center Implement and Support Elective questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 132-S-720.1 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Avaya Specialist Call Center Implement and Support Elective outline is organized into 5 domains. The first three are:
- Call Flow Design
- Avaya Call Center Architecture
- Implementation and Configuration
See the complete exam topics section above for the full outline and the weighting of every domain.
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