Short on study time before your 1Z0-1064-21 exam? The 78 practice questions from Actual4Exams focus on the objectives that matter most in the Oracle B2B Service 2021 Implementation Essentials test, so every review session counts. Download the PDF and turn spare minutes into real progress.
Oracle 1Z0-1064-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2021 Implementation Essentials |
| Exam Number: | 1Z0-1064-21 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 18 months |
| Exam Price: | $245 USD |
| Real Exam Qty: | 58 |
| Exam Format: | Multiple Select, Multiple Choice |
| Related Certifications: | Oracle CX Service Oracle Engagement Cloud |
| Passing Score: | 62% |
| Available Languages: | English |
| Recommended Training: | Oracle B2B Service 2021 Implementation Training Oracle Cloud Learning Subscription |
| Exam Registration: | Pearson VUE Registration Oracle University Exam Page |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized testing centers |
| Pre Condition: | No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/pexam_1Z0-1064-21 |
Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Entitlements and Service Level Agreements | 20% | - SLA Configuration - Coverage and Entitlement Setup - Milestones and Escalations |
| Topic 2: Knowledge Management | 15% | - Knowledge Base Setup - Integration with Service Requests - Article Management and Search |
| Topic 3: Productivity and Automation | 12% | - Workflows and Rules - Macros and Shortcuts |
| Topic 4: Security and Access Control | 8% | - Roles and Privileges - Data Security |
| Topic 5: Service Request Management | 25% | - Assignment Rules and Queues - Categories, Types, and Statuses - Service Request Lifecycle |
| Topic 6: Digital Customer Service | 20% | - DCS Application Architecture - Customization and Components - Templates and Layouts |
Oracle B2B Service 2021 Implementation Essentials (1Z0-1064-21) — Questions Candidates Actually Ask
The 1Z0-1064-21 exam, officially known as Oracle B2B Service 2021 Implementation Essentials, is the Oracle test that leads to the Oracle B2B Service 2021 Certified Implementation Specialist certification at the Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Oracle Engagement Cloud, Oracle CX Service.
The 1Z0-1064-21 exam contains 58 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 1Z0-1064-21 exam is 62%, and the official registration fee is $245 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud
Entry requirements can change, so confirm the latest conditions on the official exam page: https://education.oracle.com/pexam_1Z0-1064-21.
You can book the 1Z0-1064-21 exam through the official registration channels below:
Exam delivery: Online proctored or onsite at Pearson VUE authorized testing centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Oracle recommends the following training options for Oracle B2B Service 2021 Implementation Essentials candidates:
Pair any course with the 78 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Oracle B2B Service 2021 Implementation Essentials questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 1Z0-1064-21 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Oracle B2B Service 2021 Implementation Essentials outline is organized into 6 domains. The first three are:
- Digital Customer Service — 20% of the exam
- Service Request Management — 25% of the exam
- Knowledge Management — 15% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Oracle B2B Service 2021 Implementation Essentials Sample Questions:
Question 1
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
A. Pages
B. Templates
C. Themes
D. Languages
E. Object workflows
F. Object triggers
G. Business objects
H. UI components
Question 2
What should you do to enable Password Reset in Digital Customer Service (DCS)?
A. Enablethe "Password Reset" option in the User Administration component.
B. Obtain the Change Password Link and add it to your DCS page.
C. Add the Password Reset component to your DCS application.
D. Instruct users that they can only change their password by chatting with an agent.
Question 3
Which two are true characteristics about the lifecycle of a service request?
A. If required, users can manually set the "Closed" status for a service request.
B. Users can reopen a service request when the status is set to "Closed".
C. Users can reopen a service request when the status is set to "Resolved".
D. "Closed" status is set by an automaticjob after a specified number of days.
E. "Customer working" is one of the five seeded status types.
Question 4
Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A. a configured job to process inbound emails
B. an inbound message filter per time schedule
C. a configured profile option to schedule the retrieval of emails
D. an inbound message filter per sender
Question 5
Which two keyboard shortcuts can be modified?
A. Save and Close
B. Cancel
C. Save and Continue
D. OK
E. Create Service Request
Solutions:
| Question 1 Answer: A,B,C,E,F,G | Question 2 Answer: B | Question 3 Answer: C,D | Question 4 Answer: B | Question 5 Answer: D,E |
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