Exam Preparation

Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

Candidates should complete one of the below-mentioned pieces of training for the proper understanding of content and topics

• Oracle Utilities Customer Care and Billing Fundamentals Bootcamp
• Oracle Utilities Customer Care and Billing Functionality for Implementers Bootcamp

There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from the ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.

Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams.

Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. It is recommended to prepare notes and practice 1z0-562 Exam exam dumps.

Questions in the certification examination are based on the real-world scenarios and cater to the real-time problems implementation difficulties, hence along with all the training material and tutorial it is of utmost importance for the candidate to possess practical knowledge and experience of working in the field of Oracle Customer Care and Billing Technology.

Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Meter Reading Ability to read meters and maintain readings for future reference

• Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

• Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

• Bundling Use Bundling capabilities to Configure Business Process

• Revision Control Ability to Use and Configure Revision Control

• Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

• Payments Diligently Manage Payments, Overpayment and Payment Distribution

• Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

• Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

• Financial Transactions Ability to manage Financial Transactions

• Business Object Elements Knowledge to use and configure Business Object Elements

• Business Services Ability to Manage and Configure Business Services

• Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

• Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

• Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

• Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

• Case Management Ability to Configure Case Management Functionality

• Device Management Knowledge to Manage and Configure Meters and Items and other devices

• Business Object Business Rules Ability to use Business Object Rules

• Business Object Options Ability to use various options with Business Objects

• To Do Ability to Manage and Configure To Do Functionality

• Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

• Business Object Inheritance Share Business Object Properties for better usage and configuration

• Business Object Access Rights Ability to Manage and Configure Access Rights

• Adjustments Ability to Configure and Manage Adjustments in Bills

• Service Scripts Knowledge to configure Service Scripts

• Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

The candidate needs to go through and be proficient in every topic.

Oracle Utilities Customer Care and Billing 2 Essentials

Preparation Guide for Oracle 1z0-562 Certification Exam

Introduction

The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.

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Oracle 1z1-562 Exam Syllabus Topics:

Topic	Details
Topic 1	Configure and Manage Credit & Collections and Overdue Processes Determine Customer Account Structure
Topic 2	Manage Overpayment and Payment Distribution Manage Payment Arrangements and Pay Plans
Topic 3	Route Management and Field Activity Upload Configure and Manage To Do Functionality Understand Maintenance Objects
Topic 4	Maintain Service Cycles, Routes and Field Activity Upload Use the Oracle Utilities Application Framework
Topic 5	Manage Field Activities and Field Orders Locate Help Documentation and Text Use and Maintain Control Central
Topic 6	Configure and Manage Business Process Assistant (BPA) scripts Configure and Manage Campaigns, Packages and Orders
Topic 7	Configure and Manage Adjustments Apply Business Object Life Cycle Business Object Business Rules
Topic 8	Configure using Business Object Elements Maintain and Manage Customer Information
Topic 9	Configure using Bundling Capabilities Navigate the Oracle Utilities Customer Care and Billing User Interface

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html