Cisco 300-080 Valid Dump : Troubleshooting Cisco IP Telephony & Video v1.0

300-080 real exams

Exam Code: 300-080

Exam Name: Troubleshooting Cisco IP Telephony & Video v1.0

Updated: Jul 18, 2026

Q & A: 340 Questions and Answers

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Cisco Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) 300-080 Exam

Cisco Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) 300-080 Exam is related to CCNP Collaboration Certification. This exam is suitable for collaboration Engineers and Unified Communications Network Engineers. It validates the ability to develop advanced collaboration skills designing, deploying, configuring and troubleshooting Cisco Collaboration and Unified Communications applications, devices, and Networks. The person usually focuses on the transformation and increase the effectiveness of this Organizations collaboration experience. Network Engineers, Cisco Collaboration Engineers, Telecommunications Network Engineers, and Network Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/ctcollab.html

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The price of the 300-080 exam is $150 USD.

Cisco 300-080 Exam Topics:

SectionWeightObjectives
Troubleshoot Media Resources13%1 Troubleshoot conference bridges (IOS router, MCU, TelePresence server)

2 Troubleshoot transcoders

3 Troubleshoot MTP

4 Troubleshoot conferencing issues (meeting room/ad hoc conference rooms, maximum participants, and common conference wide settings)
Troubleshoot Call Setup Issues25%1 Troubleshoot intersite call setup issues

2 Troubleshoot intrasite call setup issues

3 Troubleshoot multipoint calls

4 Troubleshoot offnet call setup issues

5 Troubleshoot the dial plan

6 Troubleshoot one way audio and video

7 Troubleshoot and analyze call set up
Troubleshoot Call Quality Issues13%1 Troubleshoot dropped calls

2 Troubleshoot audio quality issues

3 Identify general network issues related to video

4 Troubleshoot video signal quality issues
Troubleshoot Registration Issues15%1 Troubleshoot issues with endpoint registration

2 Troubleshoot issues with gateway

3 Troubleshoot CUCM and VCS registration

4 Troubleshoot database replication issues in Cisco Unified Communications Manager, VCS and Expressway
Troubleshooting Video Conferencing Architecture12%1 Use TMS to troubleshoot systems managed by TMS

2 Troubleshoot an endpoint (logs, traces, and audio/video)

3 Troubleshoot bandwidth mis-match between endpoints and infrastructure
Troubleshoot Call Control Discovery and ILS15%1 Troubleshoot Service Advertisement Framework Forwarder issues

2 Troubleshoot Service Advertisement Framework Client Control issues

3 Troubleshoot Service Advertisement Framework Call Control Discovery issues

4 Troubleshoot URI dialing/ILS

5 Troubleshoot H.323 and SIP traces/logs/debug
Troubleshoot Application Issues7%1 Troubleshoot Cisco Extension Mobility issues

2 Troubleshoot Cisco Unified Communications Manager Device Mobility issues

3 Troubleshoot Cisco Unified Mobility issues

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Cisco 300-080 Exam Syllabus Topics:

SectionObjectives
Voice Gateway and PSTN Integration Troubleshooting- Dial-peer and translation troubleshooting
  • 1. Inbound/outbound dial-peer matching issues
    • 2. Digit manipulation and translation rules errors
      - Gateway configuration issues
      • 1. ISDN/PSTN connectivity problems
        • 2. H.323 and SIP gateway registration and call failures
          Cisco Collaboration Applications Troubleshooting- IM and Presence services
          • 1. Presence status synchronization issues
            • 2. Client connectivity and service discovery problems
              - Unity Connection voicemail issues
              • 1. Call handler and mailbox configuration problems
                • 2. Message delivery and notification failures
                  Quality of Service (QoS) and Network Troubleshooting- Network performance issues
                  • 1. Latency, jitter, and packet loss impact on voice/video
                    • 2. Bandwidth constraints and congestion troubleshooting
                      - QoS configuration validation
                      • 1. Marking, classification, and queuing issues
                        • 2. Voice/video traffic prioritization problems
                          End User and Endpoint Troubleshooting- Cisco Jabber and soft client issues
                          • 1. Login and directory integration problems
                            • 2. Presence and messaging service failures
                              - IP phone and video endpoint issues
                              • 1. Device registration and firmware issues
                                • 2. Call quality and audio/video problems
                                  Cisco Unified Communications Infrastructure Troubleshooting- Cluster and service troubleshooting
                                  • 1. Database and replication issues in CUCM clusters
                                    • 2. Cisco Unified Communications Manager services status and diagnostics
                                      - CUCM call processing and registration issues
                                      • 1. Device registration failures and SCCP/SIP registration issues
                                        • 2. Call routing analysis and call detail records (CDR/CMR)
                                          Voice and Video Call Control Troubleshooting- Media and codec negotiation
                                          • 1. Codec mismatch and media path issues
                                            • 2. DTMF and media negotiation problems
                                              - SIP trunk and dial plan issues
                                              • 1. SIP signaling failures and call setup problems
                                                • 2. Route pattern and translation pattern misconfiguration
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