Every candidate studies differently, so Actual4Exams offers the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance practice questions in three formats: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. Pick the format that fits your routine for the 3308 exam — or use all three together.
Avaya 3308 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam |
| Exam Number: | 3308 |
| Available Languages: | English |
| Certificate Validity Period: | Typically 2 years (renewal required, subject to Avaya certification policy) |
| Real Exam Qty: | 65 |
| Exam Price: | USD 60–100 (varies by region and provider) |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Exam Duration: | 120 minutes |
| Passing Score: | 800 |
| Related Certifications: | Avaya Workforce Optimization (WFO) Avaya Contact Recording and Quality Monitoring Implementation |
| Recommended Training: | Avaya Workforce Optimization Fundamentals Avaya Contact Recording and Quality Monitoring Training (WFO Bootcamp) |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Learning Certification Portal |
| Sample Questions: |  |
| Exam Way: | Proctored exam via Pearson VUE testing centers or authorized online delivery |
| Pre Condition: | Recommended experience with Avaya Aura Workforce Optimization, Contact Center technologies, and basic networking/telephony concepts |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Integration troubleshooting (QM / WFO) - Log analysis and error resolution - System monitoring and health checks |
| Topic 2: Avaya Contact Recording Architecture | - ACR system components and deployment - Integration with Avaya Aura / WFO Framework - Call capture methods (DMCC, SIP, H.323) |
| Topic 3: Avaya Quality Monitoring (QM) | - QM workflow and evaluation process - EQConnect and IF Connect adapters - Agent scoring and performance metrics |
| Topic 4: Implementation and Configuration | - Database and storage configuration - Recorder installation and configuration - Server readiness and environment validation |
| Topic 5: Security and Compliance | - Encryption and certificate management - Access control and audit logging |
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance (3308) — Questions Candidates Actually Ask
The 3308 exam, officially known as Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance, is the Avaya test that leads to the Avaya Certified Support Specialist (ACSS) - Contact Recording and Quality Monitoring certification at the Professional level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Avaya Contact Recording and Quality Monitoring Implementation, Avaya Workforce Optimization (WFO).
The 3308 exam contains 65 questions, and you have 120 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 3308 exam is 800, and the official registration fee is USD 60–100 (varies by region and provider). If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Recommended experience with Avaya Aura Workforce Optimization, Contact Center technologies, and basic networking/telephony concepts
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.avaya-learning.com.
You can book the 3308 exam through the official registration channels below:
Exam delivery: Proctored exam via Pearson VUE testing centers or authorized online delivery. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Avaya recommends the following training options for Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance candidates:
- Avaya Contact Recording and Quality Monitoring Training (WFO Bootcamp)
- Avaya Workforce Optimization Fundamentals
Pair any course with the 65 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 3308 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance outline is organized into 5 domains. The first three are:
- Maintenance and Troubleshooting
- Implementation and Configuration
- Security and Compliance
See the complete exam topics section above for the full outline and the weighting of every domain.
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Sample Questions:
Which two statements describe the prerequisites for installing the Avaya WFO/Framework server? (Choose two.)
- A. It is required to be installed in a workgroup without being part of customer's domain.
- B. It is required to be installed with local administrator account.
- C. It is required to be installed on the customer's domain.
- D. It is required to be installed with an IMSA account.
Correct Answer: C,D 🗳️
A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?
- A. cc.v6=true
- B. aacc.v6=false
- C. aacc.v6=true
- D. cc.v6=false
Correct Answer: A 🗳️
Under Avaya Workforce Optimization (WFO) Enterprise Manager, which three server roles are required for Avaya Contact Recorder (ACR) recorder? (Choose three.)
- A. Data Connection
- B. Recorder
- C. Replay
- D. Integration Server
- E. Lan Data
Correct Answer: A,B,E 🗳️
Which process allows the Avaya Workforce Optimization (WFO) Enterprise Manager to communicate updates to the Avaya Contact Recorder (ACR)?
- A. Enterprise Manager Agent (EMA)
- B. dedicated network connection
- C. MDL database
- D. LoggerServer service
Correct Answer: A 🗳️
A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura
Contact Center in a SIP-based Contact Center.
What information is required to get the Avaya Aura Contact Center to communicate with the Avaya Contact Recorder? (Choose three.)
- A. Avaya Aura Contact Center Meridian Link Services IP Address
- B. Communication Control Toolkit Windows Domain details
- C. Communication Control Toolkit username
- D. Application Enablement Services IP address
- E. Communication Control Toolkit IP address
Correct Answer: B,C,E 🗳️
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Avaya 3308 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the 3308 exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Avaya 3308 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the 3308 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
