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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) converse-on
B) queue-to
C) route-to-digits
D) collect-digits

2. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Adjunct
B) External
C) Integrated
D) Local

3. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the telephone display (a = Originator Name to VDN)
B) by the VDN of Origin announcement before call is delivered
C) by the Skill whisper announcement before call: is delivered
D) by the flashing skill button on the telephone set

4. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of users that can be administered in the CMS
B) simultaneous CMS Supervisor logins
C) the number of ACDs that the CMS system can monitor
D) the number of agents that the CMS can report on
E) features assigned to each user

5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/install/logdir/admin. log shows a link is operational.
B) The arrow an the CMS menu is up
C) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) From the CMS menu. Maintenance Connection Status shows a link operational.

Solutions:

Question # 1 Answer: D

Question # 2 Answer: C

Question # 3 Answer: A,B

Question # 4 Answer: B,C,D

Question # 5 Answer: A,B,E