Avaya 6201-1 Valid Dump : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

6201-1 real exams

Exam Code: 6201-1

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated: Jul 20, 2026

Q & A: 55 Questions and Answers

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Avaya 6201-1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Troubleshooting15%- Diagnostic tools and log analysis
- Backup, restore, and system health
- Common implementation issues and fixes
Topic 2: Reporting and Performance Management20%- Agent, split, and service level metrics
- Real-time and historical reporting
- Data verification and validation
Topic 3: Avaya Aura Communication Manager25%- ACD and EAS configuration
- Platform architecture and licensing
- Integration with CMS
Topic 4: Call Routing and Vectoring20%- Vector programming and VDN configuration
- Skill levels and routing strategies
- Call treatment and queuing logic
Topic 5: Avaya Call Management System (CMS) Fundamentals20%- System administration and data collection
- Installation and configuration
- CMS architecture and components

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS receives data internally and stores data in a volatile switch memory.
B) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
C) BCMS is interval based and CMS is call based.
D) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.


2. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /dev/eri0 and /dev/hostname.eri0
B) /cms/install/net use and /cms/install/netboo.eri0
C) /net/eri0 and/net/netmasks
D) /etc/hostname. Eri0 and /etc/netmasks


3. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: external
B) Measured: survivable
C) Measured: both
D) Measured: internal


4. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR creates a virtualized pool of agent resources.
B) BSR decreases titer workload across sites.
C) BSR improves agent utilization.
D) BSR balances and improves service across enterprise.
E) BSR follows a specified strategy far skill selection.


5. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 135.9.86.54 135.9.86.58
C) 135.9.86.54 135.9.56.56
D) 192.168.2.3 192.168.2.2


Solutions:

Question # 1
Answer: B,C
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: C,D,E
Question # 5
Answer: A

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