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Cisco 642-770 Exam Syllabus Topics:

Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. What are the three most important concepts to remember about successful troubleshooting? (Choose three.)

A) Divide and conquer. Do not try to fix it, but narrow it down to its root cause.
B) The most successful troubleshooters develop a process, use it consistently, and constantly improve its effectiveness.
C) The network system you are troubleshooting must be well defined with knowledge and documentation.
D) Network engineers that are effective troubleshooters succeed because of their ability to use diagnostic systems and software.
E) The best troubleshooters are born with a "gut" feel for solving problems.

2. Which method of traffic analysis allows you to consider the effect of growth and failures on the existing network?

A) modeling the network
B) NetFlow analysis
C) service take-up trend analysis
D) traffic trend analysis

3. Which two opportunities for improvement are realized by trending the metrics for the total number of trouble tickets by severity per period (total and by support queue)? (Choose two.)

A) understanding the effects of the incident management process improvements
B) better incident resource allocation
C) collection of information relating to the incidents for higher-tier analysis
D) identifying the rate of change

4. What is the acronym commonly used to identify a prearranged agreement between a service team and an external service provider?

A) UC
B) SLM
C) SLA
D) OLA
E) CICS

5. According to the ITIL@ v3 framework, why is application profiling critical?

A) It is good to know what applications are running on the network.
B) It will help identify unused or outdated applications.
C) It will give everyone an opportunity to know the application.
D) It will give everyone an opportunity to understand how the application will behave on the network.

Solutions: