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How to book the Cisco 820-605: Cisco Customer Success Manager Exam
These are the following steps for registering for the 820-605 exam test:
- Step 1: Visit to 820-605 Exam Registration
- Step 2: Sign up/log in to the Pearson VUE account
- Step 3: Search for 820-605 Certifications Exam
- Step 4: Select Date, time and confirm with a payment method
Cisco 820-605日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Success Industry Knowledge | 15% | - Value realization and business outcomes - Customer Success trends and market dynamics - Customer lifecycle management |
| Customer Success Management | 20% | - Customer engagement and relationship building - Continuous value orchestration - Usage data interpretation and analysis |
| Renewals and Expansion | 15% | - Renewal strategies and processes - Driving customer loyalty and growth - Identifying expansion opportunities |
| Barrier Management | 25% | - Overcoming resistance and technical hurdles - Identifying adoption barriers - Developing barrier removal strategies |
| Success Plan Creation | 25% | - Success planning and goal setting - Stakeholder engagement and alignment - Customer journey mapping |
Cisco Customer Success Manager (820-605日本語版) Sample Questions:
主要業績評価指標のどの 2 つの要素が顧客価値の達成に貢献しますか? (2 つ選択してください。)
- A. 顧客の感情
- B. 営業時間の延長
- C. サービスリクエストの解決までのスピード
- D. サービス品質パフォーマンスデータ
- E. ソフトウェアの最新バージョンへのアップグレード
Correct Answer: C,D 🗳️
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更新リスク分析のどの要素が、既存の価格設定を維持するという顧客の要求に関連していますか？
- A. 採用の障壁
- B. 価値の実現
- C. 競争上の差別化
- D. 顧客の予算
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
導入の行き詰まりに直面している顧客に対して、カスタマー サクセス マネージャーが提供すべき 2 つのカスタマー サクセス アプローチはどれですか? (2つお選びください。)
- A. 前払い割引を提供し、可能な限り長年にわたってビジネスを確保します。
- B. 製品内で最近有効になった新機能を紹介します。
- C. リソースまたは利害関係者に変更があったかどうかを判断します。
- D. 追加のトレーニングを顧客に売り込みます。
- E. お客様のリーダーと一緒に成功計画の優先順位を確認します。
Correct Answer: C,E 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
カスタマーサクセスマネージャーが顧客をサポートするために四半期を通してどの2つのアクションを実行する必要がありますか？ （2つ選択してください。）
- A. 販売およびマーケティング戦略会議に参加する
- B. ヘルスインデックスが緑である限り、アクションは不要です。
- C. お客様のオンライン画像を観察します
- D. サービスの問題とエスカレーションを管理する
- E. 継続的な活動の成功計画を確認および更新します
Correct Answer: D,E 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
成功計画のレビューにおけるカスタマー サクセス マネージャーのアクティビティのうち、顧客にとっての価値を示すものはどれですか (2 つ選択してください)。
- A. ソリューションの採用消費を最適化します。
- B. ハイタッチエンゲージメントモデルに移行します。
- C. 望ましい成果と関連する KPI の達成を伝えます。
- D. 計画に含まれるユースケースの量を追跡します。
- E. 利害関係者に詳細なコミュニケーションを提供します。
Correct Answer: A,C 🗳️
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