The 920-118 exam, officially known as Nortel NNCSS-Symposium Call Center TAPVAgent install and Maint, is the Nortel test that leads to the NNCSS (Nortel Network Communication Services Solutions) certification at the Professional level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as 920-105 NNCSS-Symposium Call Center Server Install and Maintenance, 920-119 NNCSS-Symposium Call Center TAPI/Agent, 920-106 NNCSS Symposium Call Center Exam.

The 920-118 exam contains 62 (approx.) questions, and you have 90-120 to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.

The passing score for the 920-118 exam is 70%, and the official registration fee is USD 49-130 (varies by provider). If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.

Recommended familiarity with Nortel Communication Server / Call Center fundamentals and basic networking knowledge

Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.nortel.com.

You can book the 920-118 exam through the official registration channels below:

• Nortel Certification Information (archived/legacy)

Exam delivery: Typically computer-based testing (CBT) at authorized test centers (legacy certification). Seats at popular test centers fill quickly, so schedule early once your preparation is on track.

Nortel recommends the following training options for Nortel NNCSS-Symposium Call Center TAPVAgent install and Maint candidates:

• Nortel Call Center Training Resources (legacy vendor ecosystem)

Pair any course with the 50 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.

Yes. A free PDF demo of the Nortel NNCSS-Symposium Call Center TAPVAgent install and Maint questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.

If you take the corresponding 920-118 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.

The official Nortel NNCSS-Symposium Call Center TAPVAgent install and Maint outline is organized into 4 domains. The first three are:

• Maintenance & Troubleshooting
• Call Center Architecture (Symposium / TAPVAgent)
• Call Handling & Agent Management

See the complete exam topics section above for the full outline and the weighting of every domain.