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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Build a separate instance of IBM SmartCloud Control Desk
B) Buy an additional 5,000 end user licenses
C) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
D) Define the new users in the existing IBM SmartCloud Control Desk

2. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured processes
B) Badly configured actions
C) Badly configured cron tasks
D) Badly configured workflows

3. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
B) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
C) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
D) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.

4. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
B) TPM can automate best practices for common data center activities in support of change and release management processes.
C) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
D) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.

5. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the application and infrastructure provide no foundation for end-to-end business service automation.
B) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
C) Because the cost of infrastructure continues to rise as application complexity decreases.
D) Because IT departments have not invested in people, process, and technology skills enablement.

Solutions:

Question # 1 Answer: D

Question # 2 Answer: C

Question # 3 Answer: D

Question # 4 Answer: B

Question # 5 Answer: B