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IBM A2010-652 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM SmartCloud Control Desk V7.5 Fundamentals |
| Exam Number: | C2010-652 |
| Passing Score: | 70% |
| Related Certifications: | IBM Maximo Asset Management certifications IBM Certified Deployment Professional |
| Exam Format: | Multiple choice, Scenario-based questions |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Typically delivered through IBM authorized testing providers such as Pearson VUE in either online proctored or test center format. |
| Pre Condition: | Basic knowledge of IT Service Management (ITSM) and IBM Maximo/SCCD concepts is recommended. |
IBM A2010-652 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SmartCloud Control Desk Overview | - IT service management fundamentals
|
| Topic 2: Service Management Processes | - Problem Management
|
| Topic 3: Reporting and Integration | - Integration concepts
|
| Topic 4: Administration and Security | - System configuration
|
| Topic 5: Asset and Configuration Management | - IT Asset Management
|
IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals (A2010-652) — Questions Candidates Actually Ask
The A2010-652 exam, officially known as IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals, is the IBM test that leads to the IBM Certified Associate certification at the Associate level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as IBM Certified Deployment Professional, IBM Maximo Asset Management certifications.
The A2010-652 exam contains 60 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
Basic knowledge of IT Service Management (ITSM) and IBM Maximo/SCCD concepts is recommended.
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The official IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals outline is organized into 5 domains. The first three are:
- Administration and Security
- Asset and Configuration Management
- Service Management Processes
See the complete exam topics section above for the full outline and the weighting of every domain.
IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals Sample Questions:
A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?
- A. On the Activities tab the check box for is checked for- Is standard offering?
- B. On the Specification tab there is a Show Offering dialog box
- C. On the Service Request the fields Catalog Request ID and Source are populated
- D. On the Service Request header the Source field says Standard Offering
A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?
- A. Report an Issue - Create a new service request to report an issue
- B. Create Request- Description and details of the new request
- C. Request a New Service - Request a new asset or service
- D. Frequent Request- Easy access to the services most often requested
What is the purpose of the Promotion process?
- A. To enable CIs to be used in the Change Management process
- B. To create Actual CIs from CIs
- C. To create configuration items (CI) from Actual CIs
- D. To enable Actual CIs to be used in the Change Management process
Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?
- A. Asset Management, Change Management, Service Request Management
- B. Asset Management, Network Management, Event Management
- C. Service Request Management, Discovery Management, Problem Management
- D. Change Management, Contract Management, Performance Management
An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?
- A. Solutions Details tab
- B. Activities tab
- C. Specification tab
- D. Service Request tab in the Details section
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