As a layman, people just envy and adore the high salary and profitable return of the IT practitioner, but do not see the endeavor and suffering. But as the IT candidates, when talking about the ADM-261 certification, you may feel anxiety and nervous. You may be working hard day and night because the test is so near and you want to get a good result. Someone maybe feel sad and depressed for the twice failure. Not getting passed maybe the worst nightmare for all the IT candidates. Now, I think it is time to drag you out of the confusion and misery. Here, I will recommend the Service Cloud Consultant ADM-261 actual exam dumps for every IT candidates. With the help of the ADM-261 exam study guide, you may clear about the knowledge and get succeeded in the finally exam test.

Actual questions ensure 100% passing

Before purchase our Service Cloud Consultant ADM-261 exam dumps, many customers often consult us through the online chat, then we usually hear that they complain the dumps bought from other vendors about invalid exam questions and even wrong answers. We feel sympathy for that. Actually, the validity and reliability are very important for the exam dumps. After all, the examination fees are very expensive, and all the IT candidates want to pass the exam at the fist attempt. So, whether the questions is valid or not becomes the main factor for IT candidates to choose the exam dumps. Salesforce ADM-261 practice exam torrent is the most useful study material for your preparation. The validity and reliability are without any doubt. Each questions & answers of ADM-261 Service Cloud Administration latest exam dumps are compiled with strict standards. Besides, the answers are made and edited by several data analysis & checking, which can ensure the accuracy. Some questions are selected from the previous actual test, and some are compiled according to the latest IT technology, which is authoritative for the real exam test. What's more, we check the update every day to keep the dumps shown front of you the latest and newest.

I want to say that the ADM-261 actual questions & answers can ensure you 100% pass.

ADM-261 exam free demo is available for every one

Free demo has become the most important reference for the IT candidates to choose the complete exam dumps. Usually, they download the free demo and try, then they can estimate the real value of the exam dumps after trying, which will determine to buy or not. Actually, I think it is a good way, because the most basic trust may come from your subjective assessment. Here, Salesforce ADM-261 exam free demo may give you some help. When you scan the ADM-261 exam dumps, you will find there are free demo for you to download. Our site offer you the ADM-261 exam pdf demo, you can scan the questions & answers together with the detail explanation. Besides, the demo for the vce test engine is the screenshot format which allows you to scan. If you want to experience the simulate test, you should buy the complete dumps. I think it is very worthy of choosing our ADM-261 actual exam dumps.

Salesforce ADM-261 braindumps Instant Download: Our system will send you the ADM-261 braindumps file you purchase in mailbox in a minute after payment. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)

Salesforce Service Cloud Administration Sample Questions:

1. Univeral Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search. Which approach will ensure best system performance? Choose 3 answers:

A) Tiered data strategy
B) Custom search
C) Divisions
D) Custom indexes
E) Record types

2. Due to arecent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working 12-hour shifts.The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?

A) Set up IVR with an automated response for customersaffected by the recall to defect calls.
B) Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
C) Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D) Set up a private Knowledge Base toprovide FAQs to customers affected by the recall to defect call.

3. Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?

A) Visual Workflow, data loader, and Force.com IDE
B) Data loader, change sets, and Force.com Excel Connector
C) Visual Studio Code and change sets
D) Mass Transfer Records, change sets, and Visual Studio Code

4. A Service Managerhas recently implemented Salesforce Knowledge. Which three metrics should the Manager use to measure the success of the implementation? Choose 3 answers

A) Number of content packs attached to cases.
B) Number of articles associated to cases.
C) Number of published article views.
D) Number of Chatter files attached to cases.
E) Number of successful keyword searches.

5. Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

A) Create separate data category groups for each division and assign the category to a division profile.
B) Create a single data category group for each division and provide access using the role hierarchy.
C) Create a sharing rule for each division to provide access using the role hierarchy.
D) Create a sharing rule for each division to provideaccess based on criteria of the article.

Solutions: