As a layman, people just envy and adore the high salary and profitable return of the IT practitioner, but do not see the endeavor and suffering. But as the IT candidates, when talking about the ADM-261 certification, you may feel anxiety and nervous. You may be working hard day and night because the test is so near and you want to get a good result. Someone maybe feel sad and depressed for the twice failure. Not getting passed maybe the worst nightmare for all the IT candidates. Now, I think it is time to drag you out of the confusion and misery. Here, I will recommend the Service Cloud Consultant ADM-261 actual exam dumps for every IT candidates. With the help of the ADM-261 exam study guide, you may clear about the knowledge and get succeeded in the finally exam test.

ADM-261 exam free demo is available for every one

Free demo has become the most important reference for the IT candidates to choose the complete exam dumps. Usually, they download the free demo and try, then they can estimate the real value of the exam dumps after trying, which will determine to buy or not. Actually, I think it is a good way, because the most basic trust may come from your subjective assessment. Here, Salesforce ADM-261 exam free demo may give you some help. When you scan the ADM-261 exam dumps, you will find there are free demo for you to download. Our site offer you the ADM-261 exam pdf demo, you can scan the questions & answers together with the detail explanation. Besides, the demo for the vce test engine is the screenshot format which allows you to scan. If you want to experience the simulate test, you should buy the complete dumps. I think it is very worthy of choosing our ADM-261 actual exam dumps.

Salesforce ADM-261 braindumps Instant Download: Our system will send you the ADM-261 braindumps file you purchase in mailbox in a minute after payment. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)

Actual questions ensure 100% passing

Before purchase our Service Cloud Consultant ADM-261 exam dumps, many customers often consult us through the online chat, then we usually hear that they complain the dumps bought from other vendors about invalid exam questions and even wrong answers. We feel sympathy for that. Actually, the validity and reliability are very important for the exam dumps. After all, the examination fees are very expensive, and all the IT candidates want to pass the exam at the fist attempt. So, whether the questions is valid or not becomes the main factor for IT candidates to choose the exam dumps. Salesforce ADM-261 practice exam torrent is the most useful study material for your preparation. The validity and reliability are without any doubt. Each questions & answers of ADM-261 Service Cloud Administration latest exam dumps are compiled with strict standards. Besides, the answers are made and edited by several data analysis & checking, which can ensure the accuracy. Some questions are selected from the previous actual test, and some are compiled according to the latest IT technology, which is authoritative for the real exam test. What's more, we check the update every day to keep the dumps shown front of you the latest and newest.

I want to say that the ADM-261 actual questions & answers can ensure you 100% pass.

Salesforce Service Cloud Administration Sample Questions:

1. Universal Containers wants to offer its customers interactive chat as well as Case processing. The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?

A) Case Assignment Rules
B) Process Builder Assignment
C) Omni Channel
D) Live Agent

2. What method can NOT be leveraged to capture Cases in addition to via the Case tab?

A) Customer Portal
B) Email to Case
C) Chatter feeds
D) Self Service Portal

3. Universal Containers implementedSalesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

A) Report displays # of articles associated to data categories during past 2 months
B) Report that displays # of newarticles created during the past 2 months
C) Create a report that display the # of articles searched during the past 2 months
D) Report that displays # of cases with articles attached during the past 2 months

4. Universal containers wants to maintain service level agreements on its customer cases. Customers are provided different service levels based on their services agreement. The VP of customer service wants to use service cloud to track and ensure senior management is alerted when cases have not completed certain stages.
Which service cloud feature should the consultant recommend to address this requirement?

A) Case escalation
B) Case assignment
C) Salesforce console
D) Entitlements and milestones

5. Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

A) Interactive Voice Response
B) Computer Telephony Integration
C) Order Management System
D) Automatic Call Distribution

Solutions:

Question # 1 Answer: C

Question # 2 Answer: C

Question # 3 Answer: C,D

Question # 4 Answer: D

Question # 5 Answer: A