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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Requirements Analysis
|
| Planning and Design | 60% | - Solution Architecture
|
| Delivery | 16% | - Implementation
|
Salesforce Communications Cloud Accredited Professional Sample Questions:
1. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
A) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B) Introduce customer data management system as a part of digital transformation to keep customer data up to date
C) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
D) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
2. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?
A) This would require migrating all products sold within last 5 years, including those that are no longer sold.
B) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
C) Migrating millions of records will cause Order Management to fail during processing due to large volume
D) Migrating Assets instead of orders would provide more business Value.
E) Migrating millions of records may reduce query performance due to large data volumes
3. United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
A) Analyze an external data storage system for more cost effective data storage
B) Analyze the storage usage of the existing legacy system
C) Calculate the file and data storage required based on required data volume and file attachment requirements.
D) Access the archiving strategy and determine how storage will be cleared though archiving.
E) Identify the storage needs between data storage and file storage.
4. United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
A) Apply Promotion
B) Change of Plan
C) Disconnect and New order
D) Modify Order
5. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
A) What will be the overall cost for migration?
B) What is the quality, structure and frequency of the data migration?
C) What data and from which system will be migrated
D) Who will be the main point of contact for migration
E) What tools and databases will be used to perform the migration
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,C | Question # 3 Answer: B,C,D | Question # 4 Answer: B | Question # 5 Answer: B,C,E |
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