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BBPSD Customer Service Sample Questions:

1. Email communication is effective because it is:

A) None of the above.
B) Not possible to trace.
C) Expensive.
D) Suitable for global markets.

2. Doing more than one task at a time is known as:

A) Sequential tasking.
B) Efficiency tasking.
C) Activity scheduling.
D) Multitasking.

3. Which is the correct order of priority when positioning a product in the market place:

A) Positioning followed by Market Segmentation followed by Targeting.
B) Market Segmentation followed by Targeting followed by Positioning.
C) Targeting followed by Positioning followed by Market Segmentation.
D) Targeting followed by Market Segmentation followed by Positioning.

4. A weekly time management planning tool is known as a:

A) Planning schedule grid.
B) Day planner.
C) Weekly planning schedule.
D) Time grid.

5. A customer service professional is defined as someone who:

A) Always makes the most sales in a day.
B) Trains salespeople in how to deal with customers.
C) Has a number of years experience in a customer service role.
D) Has the skills to deal effectively in customer facing roles.

Solutions:

Question # 1 Answer: D

Question # 2 Answer: D

Question # 3 Answer: B

Question # 4 Answer: C

Question # 5 Answer: D