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SAP E-C4HYCP1811 Exam Description:
The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce product support role. The pre-requisite for this exam certification is P_C4HCD_1811 (SAP Certified Development Professional - SAP Commerce Cloud 1811 Developer) or P_C4HCD_1905 (SAP Certified Development Professional – SAP Commerce Cloud 1905 Developer). All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce located at: wiki.hybris.com and help.hybris.com . In order to access the sites above, you must be an SAP customer or partner.
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SAP E-C4HYCP1811 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Product Support Processes > 12% | Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). |
| Performance > 12% | Analyze and improve overall system performance, and troubleshoot performance issues and identify bottlenecks. |
| Troubleshooting > 12% | Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). |
| General Support > 12% | Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features. |
| Configuration > 12% | Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite. |
| Integration > 12% | Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products |
SAP E-C4HYCP1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Commerce Cloud Architecture Overview | - Cloud deployment model and environments - System Architecture and Components |
| Topic 2: Monitoring, Troubleshooting and Support | - Performance troubleshooting - System monitoring and logs - Common issues and resolution approaches |
| Topic 3: Integration and Extensions | - Extension mechanisms and customization - APIs and OCC (Omni Commerce Connect) - Integration with SAP S/4HANA and other SAP systems |
| Topic 4: Order Management and Commerce Processes | - Cart and checkout workflows - Order processing lifecycle |
| Topic 5: Product and Content Management | - Product data modeling - CMS and content delivery - Catalog management |
| Topic 6: System Configuration and Administration | - User and role management - Backoffice configuration - Basic system administration tasks |
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