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Genesys GCP-GC-ADM Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Administration |
| Exam Number: | GCP-GC-ADM |
| Exam Format: | Multiple Choice, Scenario-Based Questions, Multiple Response |
| Exam Price: | $500 USD |
| Passing Score: | 65% |
| Related Certifications: | Genesys Cloud CX Certified Professional (GCX-GCP) Genesys Cloud CX Certified Specialist Certifications |
| Real Exam Qty: | 55 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Sample Questions: |  |
| Exam Way: | Online proctored exam through Genesys certification platform. |
| Pre Condition: | No formal prerequisite exam required. Practical experience with Genesys Cloud CX administration and contact center operations is strongly recommended. |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/cloud |
Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Genesys Cloud Implementation | 25% | - Quality and Workforce Features
|
| Genesys Cloud Platform Features | 50% | - Core Platform Knowledge
|
| Contact Center Administration | 25% | - Queues and Routing
|
Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM) — Questions Candidates Actually Ask
The GCP-GC-ADM exam, officially known as Genesys Cloud Certified Professional - Contact Center Administration, is the Genesys test that leads to the Genesys Certified Professional certification at the Professional level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Genesys Cloud CX Certified Professional (GCX-GCP), Genesys Cloud CX Certified Specialist Certifications.
The GCP-GC-ADM exam contains 55 questions, and you have 120 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the GCP-GC-ADM exam is 65%, and the official registration fee is $500 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisite exam required. Practical experience with Genesys Cloud CX administration and contact center operations is strongly recommended.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://beyond.genesys.com/explore/certification/cloud.
Yes. A free PDF demo of the Genesys Cloud Certified Professional - Contact Center Administration questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding GCP-GC-ADM exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Genesys Cloud Certified Professional - Contact Center Administration outline is organized into 3 domains. The first three are:
- Genesys Cloud Implementation — 25% of the exam
- Contact Center Administration — 25% of the exam
- Genesys Cloud Platform Features — 50% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Genesys Cloud Certified Professional - Contact Center Administration Sample Questions:
Which definition matches the After Call Work option Mandatory, Discretionary?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
- A. Cost
- B. Skill
- C. Time since they last handled an ACD interaction
- D. Department
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Account Codes
- B. Status
- C. Resolution Codes
- D. Wrap-up Codes
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration
- A. 3, 5, 1, 4, 2
- B. 3, 5, 1, 2, 4
- C. 3, 4, 5, 2, 1
- D. 3, 5, 4, 2, 1
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
- A. Campaign Dashboard
- B. Schedules
- C. Campaign Management
- D. Scripts
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Genesys GCP-GC-ADM exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the GCP-GC-ADM exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Genesys GCP-GC-ADM exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the GCP-GC-ADM actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
