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GAQM ITSM-Fnd Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
|---|---|
| Exam Name: | ISO / IEC 20000 ITSM - Foundation Certificate |
| Exam Number: | ITSM-Fnd |
| Passing Score: | 70% |
| Related Certifications: | ISO 20000 - ITSM Certificate |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice Questions |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Exam Price: | USD 100 |
| Recommended Training: | ISO / IEC 20000 ITSM - Foundation Certificate Training |
| Exam Registration: | GAQM Official Certification Page GAQM Official Website |
| Exam Way: | Online proctored exam |
| Pre Condition: | No formal prerequisites. Intended for professionals involved in IT Service Management and organizations seeking ISO/IEC 20000 compliance. |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso-iec-2000-fnd |
GAQM ITSM-Fnd Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Processes | - Core Service Management Processes
|
| Continual Improvement | - Service Improvement
|
| ISO/IEC 20000 Fundamentals | - ISO/IEC 20000 Standard Overview
|
| Implementation and Documentation | - Practical Application
|
| Introduction to IT Service Management | - IT Service Management Concepts
|
Common Questions About the GAQM ITSM-Fnd Exam
The ITSM-Fnd exam, officially known as GAQM ISO / IEC 20000 ITSM - Foundation Certificate, is the GAQM test that leads to the ISO / IEC 20000 ITSM - Foundation Certificate certification at the Foundation level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as ISO 20000 - ITSM Certificate.
The ITSM-Fnd exam contains 40 questions, and you have 60 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the ITSM-Fnd exam is 70%, and the official registration fee is USD 100. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites. Intended for professionals involved in IT Service Management and organizations seeking ISO/IEC 20000 compliance.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://gaqm.org/certifications/iso_certifications/iso-iec-2000-fnd.
You can book the ITSM-Fnd exam through the official registration channels below:
Exam delivery: Online proctored exam. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
GAQM recommends the following training options for GAQM ISO / IEC 20000 ITSM - Foundation Certificate candidates:
Pair any course with the 0 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the GAQM ISO / IEC 20000 ITSM - Foundation Certificate questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding ITSM-Fnd exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official GAQM ISO / IEC 20000 ITSM - Foundation Certificate outline is organized into 5 domains. The first three are:
- Service Management Processes
- Implementation and Documentation
- Continual Improvement
See the complete exam topics section above for the full outline and the weighting of every domain.
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We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the GAQM ITSM-Fnd exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the ITSM-Fnd actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
