From a free demo to 2026 updates and a 60-day money back guarantee, Actual4Exams covers the full MB2-185 preparation journey. Get the Microsoft CRM Customization v.1.2 practice questions in PDF, desktop, or online format and study on your own terms.
Microsoft MB2-185 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft CRM Customization v.1.2 |
| Exam Number: | MB2-185 |
| Real Exam Qty: | 50–75 |
| Passing Score: | 700 / 1000 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | Retired, no longer valid |
| Related Certifications: | Microsoft Business Solutions CRM 1.2 |
| Exam Duration: | 90–120 |
| Exam Price: | $125 USD |
| Recommended Training: | Microsoft Official Training (Legacy) |
| Exam Registration: | Registration (Retired) |
| Sample Questions: |  |
| Exam Way: | Onsite proctored at Prometric test centers |
| Pre Condition: | Basic knowledge of Microsoft CRM 1.2 architecture and navigation |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/microsoft-crm |
Microsoft MB2-185 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Microsoft CRM Architecture | 20% | - Metadata and security model - Platform and database layers |
| Entity and Attribute Customization | 25% | - Defining attributes and data types - Relationships between entities - Creating and modifying entities |
| User Interface Customization | 20% | - Customizing navigation and site map - Creating custom fields and picklists - Modifying forms and views |
| Workflow and Business Rules | 15% | - Automating business processes - Designing and activating workflow rules |
| Deployment and Maintenance | 20% | - Troubleshooting customization issues - Exporting and importing customizations - Publishing changes |
Common Questions About the Microsoft MB2-185 Exam
The MB2-185 exam, officially known as Microsoft CRM Customization v.1.2, is the Microsoft test that leads to the Microsoft Business Solutions Certified – CRM Customization certification at the Professional level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Microsoft Business Solutions CRM 1.2.
The MB2-185 exam contains 50–75 questions, and you have 90–120 to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the MB2-185 exam is 700 / 1000, and the official registration fee is $125 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Basic knowledge of Microsoft CRM 1.2 architecture and navigation
Entry requirements can change, so confirm the latest conditions on the official exam page: https://learn.microsoft.com/en-us/previous-versions/microsoft-crm.
You can book the MB2-185 exam through the official registration channels below:
Exam delivery: Onsite proctored at Prometric test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Microsoft recommends the following training options for Microsoft CRM Customization v.1.2 candidates:
Pair any course with the 154 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Microsoft CRM Customization v.1.2 questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding MB2-185 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Microsoft CRM Customization v.1.2 outline is organized into 5 domains. The first three are:
- Deployment and Maintenance — 20% of the exam
- Workflow and Business Rules — 15% of the exam
- Entity and Attribute Customization — 25% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
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