Reading notes is one thing; sitting a timed exam is another. The Actual4Exams test engines simulate the real MS-720 exam environment, so the Microsoft Teams Voice Engineer practice questions feel familiar long before test day.
Microsoft MS-720 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Related Certifications: | Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Teams Voice Engineer Expert |
| Available Languages: | English |
| Real Exam Qty: | 40-60 |
| Exam Format: | Scenario based, Multiple choice, Case study |
| Exam Price: | USD 165 |
| Passing Score: | 700 (on a 1000 scale) |
| Sample Questions: |  |
| Exam Way: | Taken at a testing centre or online via Pearson VUE. |
| Pre Condition: | Must also earn Microsoft 365 Certified: Teams Administrator Associate to achieve the Teams Voice Engineer Expert certification. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720 |
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure and manage Teams Phone for voice users | 15-20 | - Migrate voice users - Enable users for Teams Phone - Enable per-user calling features - Enable users for Direct Routing |
| Topic 2: Plan and configure Teams clients and devices | 5-10 | - Plan and configure Teams Rooms - Plan and configure Teams Phones and displays |
| Topic 3: Monitor and troubleshoot Microsoft Teams Phone | 15-20 | - Monitor and troubleshoot clients and devices - Troubleshoot call failure and quality - Troubleshoot Direct Routing connectivity - Monitor Teams Phone and SBC health |
| Topic 4: Plan and configure Direct Routing | 15-20 | - Design Direct Routing call flows - Deploy and maintain Survivable Branch Appliance (SBA) - Extend Direct Routing infrastructure - Implement SIP trunking with Direct Routing |
| Topic 5: Optimize network performance | 5-10 | - Design network infrastructure - Implement network topology |
| Topic 6: Plan and configure Microsoft Teams Phone | 25-30 | - Manage phone numbers and operator connect - Design emergency calling - Configure phone policies - Configure auto attendants and call queues - Configure audio conferencing - Plan and design PSTN solutions |
Common Questions About the Microsoft MS-720 Exam
The MS-720 exam, officially known as Microsoft Teams Voice Engineer, is the Microsoft test that leads to the Microsoft 365 Certified: Teams Voice Engineer Expert certification at the Expert (Retired) level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365 Certified: Teams Voice Engineer Expert.
The passing score for the MS-720 exam is 700 (on a 1000 scale), and the official registration fee is USD 165. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Must also earn Microsoft 365 Certified: Teams Administrator Associate to achieve the Teams Voice Engineer Expert certification.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720.
Yes. A free PDF demo of the Microsoft Teams Voice Engineer questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding MS-720 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Microsoft Teams Voice Engineer outline is organized into 6 domains. The first three are:
- Plan and configure Teams clients and devices — 5-10 of the exam
- Plan and configure Direct Routing — 15-20 of the exam
- Monitor and troubleshoot Microsoft Teams Phone — 15-20 of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Microsoft Teams Voice Engineer Sample Questions:
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a team and a channel.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
You have a Microsoft Teams Phone deployment that uses Direct Routing. The deployment has the following configurations:
Direct Routing Session Border Controller (SBC) public IP subnet: 198.51.100.0/24 Teams client external IP subnet: 203.0.113.0/24 Teams client internal IP subnet: 192.168.0.0/24 You need to configure the network topology to support emergency call routing.
Which network range should you add to the trusted IP addresses?
- A. 203.0.113.0/24
- B. 198 51 100 0/24
- C. 52 112 0 0/14
- D. 192 168 0 0/24
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
You create a network region Region1 in Microsoft Teams.
You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?
- A. Create and assign a Teams Network Roaming Policy that has IP video disabled.
- B. Tag all traffic with a DSCP value of 46.
- C. Assign the Region1 users a meeting policy that has a media bit rate of 1,500 Kbps.
- D. Run the Microsoft 365 network connectivity test tool.
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
You have a Microsoft Teams Phone deployment.
You have two users that must receive calls for one another. When a call is received by one user, the other user must only receive a visual notification.
What should you use?
- A. call delegation
- B. group call pickup
- C. a calling policy
- D. call forwarding
- E. call parte and retrieve
Correct Answer: B 🗳️
You have Microsoft Teams Phone handsets.
You need to receive an alert when a handset of an executive goes offline.
What should you do in the Microsoft Team admin center?
- A. Create a configuration profile for IP phones.
- B. Modify the device state rule.
- C. Register the handsets by using remote provisioning.
- D. Create a Teams app setup policy and assign the policy to all executives.
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
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