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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Field Service and Dispatch | - Field service operations
|
| Topic 2: Service Request Management | - Case and ticket handling
|
| Topic 3: Knowledge Management | - Knowledge articles
|
| Topic 4: Oracle Fusion Service Overview | - Core Service Architecture
|
| Topic 5: Integrations and Extensions | - Integration capabilities
|
| Topic 6: Reporting and Analytics | - Service analytics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
- B. Configure your self-registrations so that they are automatically approved.
- C. Disable the anonymous access option in your DCS application.
- D. Configure the self-registrations to restrict registration to only existing Contacts.
Correct Answer: B,C,D 🗳️
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is available only to authorized administrators.
- B. It is enabled by default.
- C. It is exportable to Excel.
- D. It allows users to save searches for later reuse.
- E. It is searchable by date range, username, event type, event severity, and event duration.
Correct Answer: B,D 🗳️
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Do not choose any optional criteria columns.
- B. Choose all optional result columns.
- C. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
- D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
Correct Answer: A,C,D 🗳️
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Notes
- B. Contacts
- C. Social network
- D. Service requests
- E. Sales opportunities
Correct Answer: C,D,E 🗳️
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
- A. not be able to preview your application before you publish it
- B. be required to create all of your own components for the display of Engagement Cloud objects
- C. have to contact Oracle Support for the permission to deploy your custom DCS application
- D. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
Correct Answer: B 🗳️
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