Every candidate studies differently, so Actual4Exams offers the ITIL 4 Foundation practice questions in three formats: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. Pick the format that fits your routine for the ITIL-4-Foundation exam — or use all three together.
ITIL ITIL-4-Foundation Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Exam Price: | $383 USD (exam only; varies by region and bundle) |
| Exam Format: | Closed Book, Multiple Choice, Single Best Answer |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Extension Modules |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Passing Score: | 65% (26 out of 40 questions) |
| Available Languages: | Chinese, English, Korean, Dutch, Italian, Portuguese, German, Japanese, French, Spanish |
| Recommended Training: | Official ITIL 4 Foundation Training Course |
| Exam Registration: | PeopleCert Official Registration Pearson VUE Test Centers |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.peoplecert.org/qualifications/itil/itil-4-foundation |
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 15% | - Partners and suppliers - Information and technology - Value streams and processes - Organizations and people |
| ITIL Guiding Principles | 20% | - Start where you are - Think and work holistically - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Progress iteratively with feedback - Optimize and automate |
| ITIL Service Value System | 20% | - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual improvement - Governance - Overview and purpose |
| Service Management Concepts | 15% | - Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders |
| ITIL Practices | 30% | - General management practices
|
Common Questions About the ITIL ITIL-4-Foundation Exam
The ITIL-4-Foundation exam, officially known as ITIL 4 Foundation, is the ITIL test that leads to the ITIL 4 Foundation certification at the Foundation / Entry Level level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Extension Modules.
The ITIL-4-Foundation exam contains 40 questions, and you have 60 (75 for non-native English speakers) to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the ITIL-4-Foundation exam is 65% (26 out of 40 questions), and the official registration fee is $383 USD (exam only; varies by region and bundle). If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites; open to all candidates
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.peoplecert.org/qualifications/itil/itil-4-foundation.
You can book the ITIL-4-Foundation exam through the official registration channels below:
Exam delivery: Online proctored or at authorized test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
ITIL recommends the following training options for ITIL 4 Foundation candidates:
Pair any course with the 121 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the ITIL 4 Foundation questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding ITIL-4-Foundation exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official ITIL 4 Foundation outline is organized into 5 domains. The first three are:
- ITIL Practices — 30% of the exam
- Service Management Concepts — 15% of the exam
- ITIL Guiding Principles — 20% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
ITIL 4 Foundation Sample Questions:
What is a user?
- A. The role that defines the requirements for a service
- B. The role that uses services
- C. The role that authorizes budget for service consumption
- D. The role that directs and controls an organization
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Which practice needs the right culture to be embedded across the entire organization?
- A. Continual improvement
- B. Service request management
- C. Service level management
- D. Change enablement
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Which is a description of service provision?
- A. A way to help create value by facilitating outcomes that service consumers need
- B. Cooperation between two organizations to ensure that a service delivers value
- C. Activities that an organization performs to deliver services
- D. A formal description of one or more services, designed to address the needs of a service consumer
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Identify the missing word in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and known errors.
- A. Events
- B. Configuration items
- C. Workarounds
- D. Changes
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
What is the CORRECT order for the three phases of problem management?
- A. Problem identification problem control error control
- B. Problem identification error control problem control
- C. Problem control, error control problem identification
- D. Error control, problem control, problem identification
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
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We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the ITIL ITIL-4-Foundation exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the ITIL-4-Foundation actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
