Certification exams change, and study material has to keep up. The ITILFND_V4 (EXIN ITIL 4 Foundation) question bank at Actual4Exams is reviewed continuously and comes with 365 days of free updates, so your 2026 preparation always reflects the current exam.
EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Available Languages: | German, Portuguese, Chinese, Spanish, French, Italian, English, Japanese |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Related Certifications: | ITIL 4 Foundation |
| Sample Questions: |  |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Collaborate and promote visibility - Optimize and automate - Keep it simple and practical - Start where you are - Focus on value - Progress iteratively with feedback - Think and work holistically |
| Know the purpose and key terms of 15 ITIL practices | - Continual Improvement - Monitoring and Event Management - Incident Management - Release Management - Service Level Management - Service Request Management - Relationship Management - IT Asset Management - Service Configuration Management - Information Security Management - Change Control - Problem Management - Service Desk - Deployment Management - Supplier Management |
| Understand the four dimensions of service management | - Organizations and People - Information and Technology - Partners and Suppliers - Value Streams and Processes |
| Understand the purpose and components of the ITIL service value system | - Continual Improvement - Guiding Principles - Practices - Governance - Service Value Chain |
| Understand the activities of the service value chain | - Design & Transition - Plan - Improve - Deliver & Support - Engage - Obtain/Build |
EXIN ITIL 4 Foundation (ITILFND_V4) — Questions Candidates Actually Ask
The ITILFND_V4 exam, officially known as EXIN ITIL 4 Foundation, is the EXIN test that leads to the EXIN ITIL certification at the Junior level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as ITIL 4 Foundation.
The ITILFND_V4 exam contains 40 questions, and you have 60 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
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Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation.
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The official EXIN ITIL 4 Foundation outline is organized into 6 domains. The first three are:
- Understand the four dimensions of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the key concepts of service management
See the complete exam topics section above for the full outline and the weighting of every domain.
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which practice has a purpose that includes managing authentication and non-repudiation?
A. Information security management
B. Service configuration management
C. IT asset management
D. Change enablement
Question 2
Which practice has a strong influence on the user experience and perception of the service provider?
A. Supplier management
B. Service level management
C. Service desk
D. Change enablement
Question 3
Which term relates to service levels aligned with the needs of service consumers?
A. Cost
B. Utility
C. Warranty
D. Service management
Question 4
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
A. Supplier management
B. Change control
C. Service desk
D. Relationship management
Question 5
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?
A. Information security management
B. Service configuration management
C. Problem management
D. Change enablement
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
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