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EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.

A) measurement
B) plans
C) tools
D) process

2. What is the purpose of the 'relationship management' practice?

A) To align the organization's practices and services with changing business needs
B) To support the agreed quality of a service handling all agreed, user-initiated service requests
C) To set clear business-based targets for service performance
D) To establish and nurture the links between the organization and its stakeholders

3. What is warranty?

A) Assurance that a product or service will meet agreed requirements
B) The amount of money spent on a specific activity or resource
C) The functionality offered by a product or service to meet a particular need
D) The perceived benefits, usefulness and importance of something

4. How does a service consumer contribute to the reduction of disk?

A) By managing server hardware
B) By managing staff availability
C) By communicating constraints
D) By paying for the service

5. What are 'engage', 'plan' and 'improve' examples of?

A) Service value chain inputs
B) Service value chain activities
C) Change control
D) Service level management

Solutions: