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What is the duration, language, and format of MB-230: Microsoft Dynamics 365 Customer Service Exam
- Length of Examination: 45 mins
- language: English
- Passing Score 700 / 1000
- Type of Questions: This test format is multiple choice.
- Number of Questions: 40 - 60 (Since Microsoft does not publish this information, the number of exam questions may change without notice.)
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Detailed Overview of Microsoft MB-230 Exam
The Microsoft MB-230 test is known to be taken in the English language only. The number of questions can be from 40 to 60. The question formats might include case studies, fill in the blank, multiple choice, multiple select, and others. You will need to clear all of them within 150 minutes to gain more than 700 points (passing score). The fee is $165 in the United States but it can be different in other countries. The difference in the pricing is brought up by the tax policies of each country. It is a proctored exam, which can be taken online. You can also sit for it at any Pearson VUE center.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Manage cases and knowledge | - Knowledge management
|
| Topic 2: Manage service level agreements (SLAs) and entitlements | - SLAs configuration
|
| Topic 3: Analyze and improve customer service insights | - Reporting and dashboards
|
| Topic 4: Configure Dynamics 365 Customer Service | - Configure customer service applications
|
| Topic 5: Implement omnichannel for customer service | - Omnichannel setup
|
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