A study guide frozen in time is a liability when the live exam keeps moving. Actual4Exams revises its 373 Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) practice questions continuously, and every 2026 purchase includes 365 days of free updates so your material never drifts out of date.
Microsoft MB-230日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Certificate Validity Period: | 1 year (renewable via Microsoft Learn assessment) |
| Available Languages: | Italian, Korean, French, Portuguese (Brazil), Chinese (Simplified), English, Spanish, German, Japanese |
| Exam Price: | $165 USD (may vary by country/region) |
| Passing Score: | 700/1000 |
| Related Certifications: | Microsoft Dynamics 365 Customer Service Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Exam Format: | Best answer, Drag and drop, Case studies, Multiple choice, Active screen / scenario-based questions |
| Exam Duration: | 120 minutes |
| Recommended Training: | Microsoft Learn MB-230 Learning Path Instructor-led training (Microsoft Dynamics 365 Customer Service) |
| Exam Registration: | MB-230 Exam Details Page Microsoft Certification Exam Registration (Pearson VUE) |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or onsite testing center via Pearson VUE |
| Pre Condition: | No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/dynamics-365-customer-service-functional-consultant-associate/ |
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Manage cases and knowledge | - Case management
|
| Topic 2: Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Topic 3: Analyze and improve customer service insights | - Reporting and dashboards
|
| Topic 4: Implement omnichannel for customer service | - Omnichannel setup
|
| Topic 5: Manage service level agreements (SLAs) and entitlements | - SLAs configuration
|
The Microsoft MB-230日本語 Exam, Question by Question
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is an official exam run by Microsoft under exam code MB-230日本語. Passing it awards the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, which sits at the Associate tier. It also counts toward related credentials such as Microsoft Dynamics 365 Customer Service Functional Consultant Associate. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam gives you 120 minutes to work through 40-60 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Actual4Exams test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
The official fee for Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is $165 USD (may vary by country/region), and 700/1000 is what passing takes. The uncomfortable part: retakes cost the full $165 USD (may vary by country/region) again, which makes preparation the cheapest line item in this whole project. Before booking, put yourself through repeated scored sessions with the Actual4Exams practice tests and compare results over time; a stable margin above the passing line, not a single lucky run, is when you are ready.
No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations.
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) registration runs through these official channels.
Worth noting when you schedule: the exam is delivered Online proctored exam or onsite testing center via Pearson VUE.
Yes, Microsoft points Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) candidates toward the following training.
- Microsoft Learn MB-230 Learning Path
- Instructor-led training (Microsoft Dynamics 365 Customer Service)
Whatever course you choose, close the loop with question practice: the 373 items in the Actual4Exams MB-230日本語 package convert course knowledge into exam-day scoring ability.
It is. Actual4Exams publishes a free PDF demo of the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Actual4Exams stands behind the product with a 100% money-back guarantee under defined conditions. If you take the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
Delivery takes about a minute. Files unlock for instant download at payment and are emailed to you automatically; if 2 hours pass with nothing received, check spam and contact customer service. There is no installation limit, so the test engine can live on every device you own, phone included.
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) breaks down into 5 official domains, led by Configure Dynamics 365 Customer Service, Analyze and improve customer service insights, and Implement omnichannel for customer service. You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:
サービスレベル契約を実装する必要があります。
どのようなタイプの契約を実施する必要がありますか?
- A. 連絡先
- B. 標準
- C. 強化
- D. オンデマンド
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
ある企業は、オムニチャネルを備えた Dynamics 365 Customer Service を 1 年以上使用しています。
同社は過去 3 か月間に数回の製品リコールを経験しました。顧客担当者は、チャット、テキスト、電話での会話を通じて送られてくる顧客からの質問に回答するために、法務部門が承認した標準回答に従う必要があります。
システムを構成する必要があります。
実行すべき 2 つのアクションはどれですか? それぞれの正解は解決策の一部を示しています。
注意: 正しい選択ごとに 1 ポイントが付与されます。
- A. 生産性ペインを有効にします。
- B. AppSource から生産性ツール アプリをインストールします。
- C. エージェント スクリプトを作成します。
- D. マクロを作成します。
Correct Answer: A,B 🗳️
ある会社は、工業製造工場向けの空気ろ過ユニットの設置とサービスを行っています。同社は Dynamics 365 Customer Service を導入しています。
各地域拠点は特定の地理的地域をサポートしています。設置者とサービス技術者はこれらの地域拠点から派遣されます。
作業スケジュールを最適化するにはシステムを構成する必要があります。
システムをどのように構成すればよいですか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:
Explanation:
Box 1: Service activity
Avoid disruptions in service by making sure that your resources are scheduled optimally and efficiently.
Using Scheduling in Customer Service Hub, you can plan and schedule service activities for your customers by bringing together all your resources.
Note: Create a service activity
A service activity is defined to look for the next available time slot to schedule the service and align resources as per requirement.
Box 2: Resource category
Create resource groups
The resources are aligned in resource groups or resource categories.
For example, Bert Hair and Gilda Moss are grouped as Technicians and Bike repair workbench - 1 and Bike repair workbench - 2 are grouped as Workbenches.
With bookable resource categories, you can group your bookable resources by type. For example, you can create categories like technician, supervisor, subcontractor, vehicle, or equipment.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/basics-service-service-scheduling
https://docs.microsoft.com/en-us/dynamics365/customer-service/resource-categories-service-scheduling
会社の顧客サービス用オムニチャネルを実装しています。
同社は、さまざまなソーシャル プラットフォームからの問い合わせに対応するための専門チームを立ち上げました。各チーム メンバーは、会社の特定の製品ラインを専門としています。ただし、チーム メンバーは、チームに寄せられた問い合わせに対応できなければなりません。
システムを構成する必要があります。
どの 2 つのコンポーネントを構成する必要がありますか? 各正解は、ソリューションの一部を示しています。
注: それぞれの正しい選択は 1 ポイントの価値があります。
- A. エージェント アフィニティをオンにする
- B. 作業項目トリガーを作成する
- C. カスタム リスナーをオンにする
- D. ルーティング ルールを作成する
- E. 親子属性を作成する
Correct Answer: B,D 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
組織は Dynamics 365 Customer Service を使用しています。顧客サービス キューは実装されていません。
カスタマー サービス担当者 (CSR) は、大量の電子メール問い合わせに対応できません。他の従業員は、カスタマー サービス キューにルーティングされたメッセージを読んで返信する必要があります。
カスタマー サービス メール用のキューを作成する必要があります。
どの 3 つのアクションを順番に実行する必要がありますか? 回答するには、アクション リストから適切なアクションを回答領域に移動し、正しい順序で並べます。
Correct Answer:
Explanation:
Create a queue in Customer Service app
To create or edit a queue
* Go to Settings > Service Management.
* Select Queues. (Step 1)
* To create a new queue, select New. (Step 2)
* Fill in the details.
* Select Save.
Step 3: Change the queue type to Public
Other employees must read and respond to messages that are routed to a customer service queue.
In Customer Service, you can create two types of queues:
Public queues: Create to let everyone in the organization view the queue and all of its items.
Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user's views.
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This means that if due to any reason you are not able to pass the MB-230日本語 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
