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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips.
What should the consultant recommend to support the new sales team and management?

A) Create validation Rules on the Opportunity Stage field.
B) Create a Path on the Opportunity object.
C) Create a flow paired to each of the Opportunity stages.

2. A consultant is meeting with a new client to design a rollout strategy for its Sales Cloud implementation.
What should the consultant do during the planning stage to ensure a successful implementation?

A) Design a prototype of the suggested solution.
B) Identify which Salesforce features and functions to use.
C) Define goals, metrics, project schedule, and sales processes.

3. Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts.
What should the consultant recommend?

A) Use a custom object to represent the previous companies.
B) Implement Person Accounts to represent the relationship.
C) Implement the Contacts to Multiple Accounts feature.

4. A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client.
Which action should the consultant take first to ensure a smooth rollout for the sales team?

A) Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
B) Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.
C) Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.

5. It is a priority at Cloud Kicks to implement logic and automation to qualify top leads. The company has captured significant data points on converted leads and won opportunities.
What should the consultant do first to ensure a best practices implementation?

A) Review converted lead data with sales and marketing to understand the interaction patterns that led to conversion.
B) Configure a qualification screen flow to help sales reps quickly determine which leads are most important.
C) Identify a recommended base Lead score, evaluate the results, and adjust the score accordingly.

Solutions: