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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings |
| Workspace Administration | 9% | - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies |
| Fundamentals | 9% | - Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities |
| Channel & User Group Administration | 28% | - Configure channel management policies - Implement channel naming conventions and best practices - Convert public channels to private channels - Manage user groups and channel permissions - Manage default channels and required channels |
| Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Create help channels for user support - Drive organizational collaboration and productivity - Promote best practices and user adoption |
| App Administration | 10% | - Configure app permissions and settings - Manage app approvals and app directory - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration |
| User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles |
Salesforce Certified Slack Administrator Sample Questions:
You're an Org Admin at a security-conscious financial services company. You're rolling out Enterprise Mobility Management (EMM) across the organization.
Leadership asks if it is possible to require guests to use the Slack for EMM app.
How should you respond to this request?
(Select the best answer.)
- A. Guests are required to use the Slack for EMM app by default.
- B. Guests can only login through the desktop app to access your workspaces.
- C. Guests can be required to use the Slack for EMM app.
- D. It's not possible to require guests to use the Slack for EMM app.
Correct Answer: D 🗳️
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During a re-org within your organization, the IT department is renamed to Business Technology (BT). Many channels will need to change their prefixes from #it- to #bt-.
The original channel creators are no longer at the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?
- A. Join all public IT channels and request access to private channels in order to update the channel settings.
- B. Promote members leading the IT to BT department name change initiative to the Channel Manager role in the key channels.
- C. Write a script using the channels API to rename all channels with "#it-" to "#bt-" in bulk.
- D. Use your preference menu to create an automatic keyword notification for IT and BT.
Correct Answer: C 🗳️
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You're a Workspace Owner. You notice employees are breaking corporate policy by sharing business-issued credit card numbers in channel when booking their travel for an upcoming customer meeting. Your information security team identifies this as a risk.
What recommendation should you make to prevent this from happening in the future?
(Select the best answer.)
- A. Integrate with a Discovery solution using Slack's Discovery API.
- B. Use the Admin APIs to create a custom script to flag credit card numbers.
- C. Integrate with a Data Loss Prevention (DLP) solution using Slack's Discovery API.
- D. Use Workflow Builder to allow people to report policy violations.
Correct Answer: C 🗳️
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Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?
- A. Restrict @here and @channel usage to Owners and Admins only.
- B. Restrict public channel posting to just Owners and Admins.
- C. DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.
- D. Set @here and @channel to be used only in private channels, where membership is more limited.
Correct Answer: A 🗳️
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Which of the following would most make your company a good candidate to use Slack's Enterprise Key Management (EKM)?
- A. Your company frequently shares personally identifiable information (PII).
- B. Your company is in the public sector.
- C. You use Azure for all of your key management.
- D. Your company's employees primarily use unsecured mobile devices to access Slack.
Correct Answer: A 🗳️
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