Online Questions - Valid Practice To your ITIL-4-BRM Exam (Updated 42 Questions)
Practice To ITIL-4-BRM - Remarkable Practice On your ITIL 4 Specialist: Business Relationship Management Exam
Peoplecert ITIL-4-BRM Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
NEW QUESTION # 11
A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?
- A. Sponsor
- B. Provider
- C. User
- D. Customer
Answer: A
Explanation:
By authorizing the purchase, the parent is assuming the sponsor role.
NEW QUESTION # 12
In the context of a cooperative relationship, which would NOT be a role of business relationship management?
- A. Achieving strategic alignment and setting common goals and priorities
- B. Balancing becoming a trusted partner with investing too much in high-value services
- C. Using information to look for new ways to add value for the service consumers
- D. Identifying tailored services that meet service outcome and experience expectations
Answer: B
Explanation:
In a cooperative relationship, Business Relationship Management focuses on adding value, achieving strategic alignment, and identifying tailored services; balancing the risk of over-investing in high-value services is not one of its defined roles.
NEW QUESTION # 13
A small organization's problem management practice has been assessed at capability level 2, with only one criterion met at level 3.
Which TWO factors should this organization consider MOST in the context of the
"Where do we want to be?" step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once
- A. 3 and 4
- B. 2 and 4
- C. 1 and 2
- D. 1 and 3
Answer: D
Explanation:
In setting improvement targets, the organization should weigh the costs and time required to reach Level 3 (factor 1) and understand how the missing capabilities currently impact the business (factor 3), ensuring that objectives are both feasible and aligned with business priorities.
NEW QUESTION # 14
Which skill requires a business relationship manager to be introspective and understand their own behavior?
- A. Persuasion/negotiation
- B. Self-awareness
- C. Strategic Thinking
- D. Written and verbal communications
Answer: B
Explanation:
Self-awareness involves introspection and understanding one's own behaviors, emotions, and impact on relationships, which is essential for a business relationship manager.
NEW QUESTION # 15
Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?
- A. Being accountable for the business relationships and the BRM practice.
- B. Performing and analyzing satisfaction surveys of business relationships.
- C. Advising the internal IT service provider on experience management techniques.
- D. Providing tools to assist the business relationship management practice.
Answer: A
Explanation:
Accountability for the organization's business relationships and the BRM practice remains an internal responsibility; partners and suppliers support but do not hold that accountability.
NEW QUESTION # 16
Which is an example of an approach to managing a business relationship in a clear domain?
- A. A business relationship manager is provided high-level guidance for customer discussions
- B. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
- C. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
- D. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
Answer: D
Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.
NEW QUESTION # 17
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?
- A. Gemba walk
- B. Stakeholder analysis and mapping
- C. Voice of customer
- D. Business relationship models
Answer: B
Explanation:
Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.
NEW QUESTION # 18
What is an output of the 'managing business relationship journeys' process?
- A. Business relationship principles and models
- B. BRM training and awareness material
- C. Updated relationship records
- D. A review of the organization's culture
Answer: C
Explanation:
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.
NEW QUESTION # 19
Which BEST describes the service relationship journey?
- A. The experience consumers have as a result of service interactions with a service provider
- B. The steps a service consumer and a service provider undertake together to co-create value
- C. The actions that a service provider undertakes to build a relationship with service consumers
- D. The actions that service consumers undertake to be able to use a provider's services
Answer: B
Explanation:
The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.
NEW QUESTION # 20
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?
- A. Satisfaction of key stakeholders with the relationship
- B. Adoption of a common approach to BRM
- C. The service provider's image in the business
C Number and percentage of terminated contracts
Answer: B
Explanation:
Measuring the adoption of a common approach to BRM directly reflects whether the newly developed values and principles have been communicated and embraced across the organization by year's end.
NEW QUESTION # 21
Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools
- A. 1 and 4
- B. 2 and 3
- C. 1 and 2
- D. 3 and 4
Answer: D
Explanation:
Analysis and reporting tools can automatically evaluate data and metrics to determine if a given relationship model is suitable.
Knowledge management and sharing tools provide accessible repositories of models and contextual information to support automated decision-making on applicability.
NEW QUESTION # 22
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?
- A. Level 2
- B. Level 4
- C. Level 3
- D. Level 5
Answer: B
Explanation:
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.
NEW QUESTION # 23
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
- A. Assessment of the organization's culture
- B. Business relationship principles
- C. Organization's strategy
- D. Service portfolio
Answer: A
Explanation:
An assessment of the organization's culture is produced by the Workforce and Talent Management practice and serves as an input when developing the Business Relationship Management approach.
NEW QUESTION # 24
In the context of the "business relationship management" practice, which statement is CORRECT?
- A. Focuses on relationships between individuals
- B. Nurtures relationships at strategic levels
- C. Aims to manage agreements with consumers
- D. Focuses primarily on the needs of service users
Answer: B
Explanation:
The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.
NEW QUESTION # 25
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?
- A. Each capability level contains one or more criteria for each of the four dimensions
- B. Not all capability criteria have been mapped to one of the four dimensions
- C. Each capability level contains the same number of criteria for each of the four dimensions
- D. Each capability criterion is linked to only one of the four dimensions
Answer: A
Explanation:
At every capability level, there are one or more criteria corresponding to each of the four dimensions of service management, ensuring balanced consideration across all dimensions.
NEW QUESTION # 26
Which is an example of the 'Prepare the team' step of Gemba walks?
- A. A relationship manager records the findings of observing the negotiation of service targets
- B. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
- C. A relationship manager discusses the findings of a Gemba walk with other stakeholders
- D. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
Answer: B
Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.
NEW QUESTION # 27
Which is an example of an approach to managing a business relationship in a clear domain?
- A. A business relationship manager is provided high-level guidance for customer discussions
- B. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
- C. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
- D. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
Answer: D
Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.
NEW QUESTION # 28
......
True ITIL-4-BRM Exam Extraordinary Practice For the Exam: https://www.actual4exams.com/ITIL-4-BRM-valid-dump.html
Get 100% Passing Success With True ITIL-4-BRM Exam: https://drive.google.com/open?id=18K9p21nOPM_ViUuHSZugi4uOXQbnajjZ