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Avaya Oceana® Solution Support Sample Questions:

1. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - Video
B) VO - Web Voice
C) VO - "VoIP" call
D) VO - 'PSTN' Voice

2. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Deny New Service State
B) Block New Service State
C) Accept New Service State
D) Active New Service State

3. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
B) /var/log/Avaya/dcm/pu/CSCService/CSCService.log
C) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
D) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log

4. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana agents are in READY state for the email channel.
B) The Avaya Oceana administrators are in READY state for voice channel.
C) The AES and CSC connections are established.
D) The Avaya Oceana agents are in READY state for the voice channel.

5. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CustomerControllerService
B) /var/log/Avaya/dcm/pu/CallServerConnector
C) /var/log/Avaya/services/CallServerConnector
D) /var/log/Avaya/dcm/pu/AgentControllerService

Solutions: