A study guide frozen in time is a liability when the live exam keeps moving. Actual4Exams revises its 200 ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) practice questions continuously, and every 2026 purchase includes 365 days of free updates so your material never drifts out of date.
ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Exam Duration: | 90-120 |
| Available Languages: | English, German, Japanese |
| Exam Price: | USD $150-200 |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years (requires recertification) |
| Related Certifications: | CIS-CSD (Service Desk) CIS-SM (Service Mapping) CSA (Certified System Administrator) CIS-FSM (Field Service Management) CIS-CSM (Customer Service Management) |
| Real Exam Qty: | 65-80 |
| Exam Format: | Multiple Select, Scenario-based, Multiple Choice |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 2: Change Management | 15-20% | - Change calendar and planning
|
| Topic 3: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Topic 4: Incident Management | 15-20% | - Integration with other processes
|
| Topic 5: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 6: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 7: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 8: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 9: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 10: Knowledge Management | 5-10% | - Knowledge base structure
|
CIS-ITSM日本語 Exam Questions Answered: ServiceNow Candidates' FAQ
ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) is an official exam run by ServiceNow under exam code CIS-ITSM日本語. Passing it awards the CIS-Service Management certification, which sits at the Specialist tier. It also counts toward related credentials such as CIS-CSM (Customer Service Management), CIS-CSD (Service Desk), CIS-FSM (Field Service Management), CSA (Certified System Administrator), CIS-SM (Service Mapping). Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) exam gives you 90-120 to work through 65-80 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Actual4Exams test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
The official fee for ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) is USD $150-200, and 70% is what passing takes. The uncomfortable part: retakes cost the full USD $150-200 again, which makes preparation the cheapest line item in this whole project. Before booking, put yourself through repeated scored sessions with the Actual4Exams practice tests and compare results over time; a stable margin above the passing line, not a single lucky run, is when you are ready.
Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
It is. Actual4Exams publishes a free PDF demo of the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Actual4Exams stands behind the product with a 100% money-back guarantee under defined conditions. If you take the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
Delivery takes about a minute. Files unlock for instant download at payment and are emailed to you automatically; if 2 hours pass with nothing received, check spam and contact customer service. There is no installation limit, so the test engine can live on every device you own, phone included.
ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) breaks down into 10 official domains, led by ServiceNow Platform Fundamentals (15-20%), ITSM Framework and Setup (20-25%), and Asset Management Integration (5-10%). You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) Sample Questions:
インシデント テーブルはどのテーブルから拡張されますか?
- A. チケット [チケット]
- B. タスク [task]
- C. タスク [sn_task]
- D. 仕事 [sn_work]
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
特定の変更モデルに対する詳細な読み取りおよび書き込みアクセスはどのように定義されますか?
- A. [新規作成] ランディング ページでの ACL の構成
- B. chge_model テーブルでの ACL の構成
- C. プロパティの変更
- D. Advanced Security を true に設定し、ユーザー基準を適用します。
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
サービスに対して何が提供されるか、または何が提供されないかの定義はどこにありますか?
- A. サービス契約
- B. サービスの制限
- C. ベンダーサービス契約
- D. サービススコープ
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
KCS(ナレッジセンタードサービス)とは何ですか?
- A. エージェントとマネージャーがナレッジ記事からケースを作成するのに役立つアプリケーション
- B. ナレッジの作成と維持に関する一連のベスト プラクティスを提供する文書化された方法論
- C. さまざまな知識ベースとカテゴリを具体的に視覚化したダッシュボード
- D. 記事をナレッジ マネジメントにマッピングすることに焦点を当てた、CSM ケースの記事に厳密に関連する一連の表
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
インシデントを生成する「質問する」フォームには、どのレコードタイプを使用しますか?
- A. 関連アイテム
- B. レコードプロデューサー
- C. 注文ガイド
- D. カタログアイテム
- E. コンテンツアイテム
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the ServiceNow CIS-ITSM日本語 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the CIS-ITSM日本語 exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the ServiceNow CIS-ITSM日本語 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the CIS-ITSM日本語 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.




