The ITIL name on a certification still changes how recruiters read a resume. Earning it means passing the ITIL 4 Specialist: Create, Deliver and SupportExam exam, and the 74 practice questions at Actual4Exams are the most direct route between where you are and that passing score.
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
| Exam Price: | $495 USD |
| Available Languages: | Dutch, Arabic, English, French, Chinese, Portuguese, German, Spanish, Japanese |
| Real Exam Qty: | 40 |
| Passing Score: | 70% (28/40) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Exam Format: | Proctored, Multiple Choice, Closed Book |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Recommended Training: | AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at accredited centers |
| Pre Condition: | ITIL 4 Foundation certification + completion of accredited training course |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-4/itil-4-specialist-create-deliver-and-support |
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivering Services | 25% | - Service operation and delivery
|
| Supporting Services | 25% | - Knowledge management - Continual improvement - Service request management - Incident and problem management |
| Creating Services | 25% | - Service design and development
|
| Service Value Streams | 25% | - Optimizing workflows and processes - Planning and building value streams
|
FAQ: Preparing for ITIL 4 Specialist: Create, Deliver and SupportExam the Smart Way
ITIL 4 Specialist: Create, Deliver and SupportExam is an official exam run by AXELOS / PeopleCert under exam code ITIL-4-Specialist-Create-Deliver-and-Support. Passing it awards the ITIL 4 Specialist: Create, Deliver and Support certification, which sits at the Specialist tier. It also counts toward related credentials such as ITIL 4 Foundation, ITIL 4 Managing Professional. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The ITIL 4 Specialist: Create, Deliver and SupportExam exam gives you 90 minutes to work through 40 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Actual4Exams test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
The official fee for ITIL 4 Specialist: Create, Deliver and SupportExam is $495 USD, and 70% (28/40) is what passing takes. The uncomfortable part: retakes cost the full $495 USD again, which makes preparation the cheapest line item in this whole project. Before booking, put yourself through repeated scored sessions with the Actual4Exams practice tests and compare results over time; a stable margin above the passing line, not a single lucky run, is when you are ready.
ITIL 4 Foundation certification + completion of accredited training course
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
ITIL 4 Specialist: Create, Deliver and SupportExam registration runs through these official channels.
Worth noting when you schedule: the exam is delivered Online proctored or onsite at accredited centers.
Yes, AXELOS / PeopleCert points ITIL 4 Specialist: Create, Deliver and SupportExam candidates toward the following training.
Whatever course you choose, close the loop with question practice: the 74 items in the Actual4Exams ITIL-4-Specialist-Create-Deliver-and-Support package convert course knowledge into exam-day scoring ability.
It is. Actual4Exams publishes a free PDF demo of the ITIL 4 Specialist: Create, Deliver and SupportExam material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Actual4Exams stands behind the product with a 100% money-back guarantee under defined conditions. If you take the ITIL 4 Specialist: Create, Deliver and SupportExam exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
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ITIL 4 Specialist: Create, Deliver and SupportExam breaks down into 4 official domains, led by Supporting Services (25%), Creating Services (25%), and Delivering Services (25%). You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions:
Question 1
A healthcare organization is implementing data analytics to analyze patient data. Why is data analytics important in this context?
A. To highlight bottlenecks in the organization's workflows when collecting patient data
B. To improve decision-making based on patient data analysis
C. To understand the relationships between patient data and the healthcare's business services
D. To prioritize and resolve requests for patient data
Question 2
An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?
A. Create one value stream for each support team
B. Create separate value streams for practices, people, tools and suppliers
C. Create one value stream for the entire set of support activities
D. Create one value stream for every lifecycle phase of support requests
Question 3
In which circumstances should an organization buy, rather than build, software?
A. The software is widely available and its features are standardized across most organizations
B. The requirements of the organization are frequently changing because of rapid expansion
C. The consumers of the software have many and varied customization requirements
D. The organization is part of a regulated industry and has a strong focus on internal policies
Question 4
What is the goal of the 'shift-left' approach?
A. Implementing Agile practices for continuous software development
B. Repositioning tasks to earlier stages in the process to boost workflow efficiency
C. Integrating multiple suppliers in a value stream for effective service management
D. Automating repetitive processes using robots and AI
Question 5
A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
A. Improve operations team training
B. Review and automate filtering of operations data
C. Recruit and train additional operations staff
D. Renegotiate service level targets
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |
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We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the ITIL ITIL-4-Specialist-Create-Deliver-and-Support exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the ITIL-4-Specialist-Create-Deliver-and-Support actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
