Certification Topics Microsoft MB-910 Certification Exam
Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.
- Describe Dynamics 365 Marketing (10-15%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Dynamics 365 Sales (15-20%)
- Describe shared features (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Project Operations (15-20%)
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Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German
Retirement date: none
This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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What are the prerequisites and eligibility criteria for Microsoft MB-910 Certification Exam
For this certification, you must have a basic understanding of computer programming, VB.NET, and C#. Basic knowledge of Microsoft Windows OS, MS Office tools, SQL Server Management Studio tools, and other related products is a requirement for this certification.
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Event management features - Capabilities and use cases - Email marketing and customer journeys - Lead generation and qualification - Marketing forms, pages, and segments - Integration with Copilot |
| Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Work order lifecycle and resource management - Inventory and asset management - Mobile app and offline functionality |
| Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Key components and use cases - Unified service desk and channels - Case management lifecycle - SLA and routing rules |
| Describe Dynamics 365 Sales | 20-25% | - Sales accelerators and forecasting - Lead and opportunity management processes - Quote, order, and invoice lifecycle - Core capabilities and business scenarios - Business process flows - Product catalog, price lists, and unit groups |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Integration with Microsoft Power Platform - Security and access control - Data management and reporting basics - Overview of Copilot in customer engagement |
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