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Bearable cost

We have to admit that the Service Cloud Administration exam certification is difficult to get, while the exam fees is very expensive. So, some people want to prepare the test just by their own study and with the help of some free resource. They do not want to spend more money on any extra study material. But the exam time is coming, you may not prepare well. Here, I think it is a good choice to pass the exam at the first time with help of the Service Cloud Administration actual questions & answer rather than to take the test twice and spend more money, because the money spent on the Service Cloud Administration exam dumps must be less than the actual exam fees. Besides, we have the money back guarantee that you will get the full refund if you fail the exam. Actually, you have no risk and no loss. Actually, the price of our Salesforce Service Cloud Administration exam study guide is very reasonable and affordable which you can bear. In addition, we provide one year free update for you after payment. You don't spend extra money for the latest version. What a good thing.

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Because of the demand for people with the qualified skills about Salesforce Service Cloud Administration certification and the relatively small supply, Service Cloud Administration exam certification becomes the highest-paying certification on the list this year. While, it is a tough certification for passing, so most of IT candidates feel headache and do not know how to do with preparation. In fact, most people are ordinary person and hard workers. The only way for getting more fortune and living a better life is to work hard and grasp every chance as far as possible. Gaining the ADM-261 Service Cloud Administration exam certification may be one of their drams, which may make a big difference on their life. As a responsible IT exam provider, our Service Cloud Administration exam prep training will solve your problem and bring you illumination.

Salesforce Service Cloud Administration Sample Questions:

1. Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page.
How can this be achieved?

A) Custom Visual force page
B) Customrelated list
C) Customer view ofcase tab
D) Custom report

2. Thelifecycle of a Knowledge article consists of five stages.
In which order does an article proceed through these stages?

A) Create, consume, feedback, approve, publish
B) Create, publish, feedback, approve,consume
C) Create, feedback, publish,approve, consume
D) Create, approve, publish, consume, feedback

3. The manager of a large credit card contact center needs to understand how many customers call daily to check their balance without speaking with an agent. Which system would be used to generate the report?

A) Interactive Voice Response
B) Automatic Call Distributor
C) Time and Attendance
D) Private Branch Exchange

4. Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

A) Create separate data category groups for each division and assign the category to a division profile.
B) Create a single data category group for each division and provide access using the role hierarchy.
C) Create a sharing rule for each division to provide access using the role hierarchy.
D) Create a sharing rule for each division to provideaccess based on criteria of the article.

5. The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers

A) Create a case assignment ruleto ensure cases are owned by a user when closed.
B) Use a data tool to update the owner field on closed cases.
C) Create a Process Builder and Flow to change the owner on closed cases.
D) Create a case validation rule to ensure cases are owned by a user when closed.

Solutions: