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IBM 000-018 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Manager Architecture and Concepts | - Overview of Tivoli Service Request Manager Components - ITIL-based Service Desk and Service Request Processes |
| Installation and Configuration | - Installing Service Request Manager V7.1 - Planning Installation Requirements - Configuring Best Practices Content and Sample Data |
| Integration and Management | - Integrating with Other Tivoli Products - Managing Languages and Search Support |
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