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IBM 000-018 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Manager Architecture and Concepts | - ITIL-based Service Desk and Service Request Processes - Overview of Tivoli Service Request Manager Components |
| Topic 2: Integration and Management | - Managing Languages and Search Support - Integrating with Other Tivoli Products |
| Topic 3: Installation and Configuration | - Planning Installation Requirements - Installing Service Request Manager V7.1 - Configuring Best Practices Content and Sample Data |
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