Every candidate studies differently, so Actual4Exams offers the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials practice questions in three formats: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. Pick the format that fits your routine for the 1Z1-1038 exam — or use all three together.
Oracle 1Z1-1038 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials |
| Exam Number: | 1Z0-1038 |
| Exam Price: | USD 245 |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 60 |
| Exam Duration: | 105 minutes |
| Related Certifications: | Oracle Service Center 2019 Certified Implementation Specialist |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Oracle University testing center or Oracle online proctored exam. |
| Pre Condition: | Oracle recommends training and hands-on implementation experience with Oracle Cross-Channel Contact Center Cloud (Oracle Service Cloud), but there are no mandatory prerequisite exams. |
| Official Syllabus URL: | https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038 |
Oracle 1Z1-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management and Customer Portal | - Self-Service Capabilities
|
| Topic 2: Oracle Service Cloud Architecture and Navigation | - Application Architecture
|
| Topic 3: Analytics and Reporting | - Reporting Framework
|
| Topic 4: Email, Chat and Cross-Channel Operations | - Interaction Management
|
| Topic 5: Integrations and APIs | - Integration Technologies
|
| Topic 6: Business Object Configuration | - Standard and Custom Objects
|
| Topic 7: Business Rules and Automation | - Automation Configuration
|
| Topic 8: Workspaces and Agent Desktop | - Workspace Design
|
| Topic 9: Surveys and Feedback Management | - Survey Configuration
|
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials (1Z1-1038) — Questions Candidates Actually Ask
The 1Z1-1038 exam, officially known as Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials, is the Oracle test that leads to the Oracle Service Cloud Cross-Channel Contact Center certification at the Implementation Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Oracle Service Center 2019 Certified Implementation Specialist.
The 1Z1-1038 exam contains 60 questions, and you have 105 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
Oracle recommends training and hands-on implementation experience with Oracle Cross-Channel Contact Center Cloud (Oracle Service Cloud), but there are no mandatory prerequisite exams.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038.
Yes. A free PDF demo of the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 1Z1-1038 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials outline is organized into 9 domains. The first three are:
- Integrations and APIs
- Email, Chat and Cross-Channel Operations
- Knowledge Management and Customer Portal
See the complete exam topics section above for the full outline and the weighting of every domain.
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Sample Questions:
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?
- A. Validate the template.
- B. Accept the changes.
- C. Enable the global template.
- D. Save the deployment.
Correct Answer: D 🗳️
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.
- A. No return events are listed in the incident workflow for the script to use.
- B. The script beginning and ending buttons are not enabled for the script pages.
- C. The agents are not able to get to the pages where they can end the script.
- D. No exit or finished event is being triggered on the script pages.
Correct Answer: A,D 🗳️
Which is a sample object query?
- A. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
- B. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- C. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman'; - D. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
Correct Answer: C 🗳️
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
- A. Load
- B. Decision
- C. Workspace
- D. Return
- E. Set Fields
- F. Entry Point
Correct Answer: B,C,F 🗳️
Which four types are used by incidents queues?
- A. Round Robin (Logged In)
- B. LIFO
- C. FIFO
- D. Round Robin (All)
- E. Quick
- F. Advanced Routing
- G. Standard
Correct Answer: A,D,F,G 🗳️
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