Failing the 1z0-1038-22 exam means paying the full registration fee again. A focused run through the 97 Oracle Service Center 2022 Implementation Professional practice questions at Actual4Exams is a far cheaper way to walk into the testing center prepared.
Oracle 1z0-1038-22 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2022 Implementation Professional |
| Exam Number: | 1Z0-1038-22 |
| Exam Duration: | 90 minutes |
| Exam Price: | $368 USD |
| Certificate Validity Period: | 18 months (Oracle Cloud recertification policy) |
| Passing Score: | 62% |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 58 |
| Available Languages: | English |
| Recommended Training: | Become a B2C Service Certified Service Center Implementer |
| Exam Registration: | Pearson VUE Oracle Exam Scheduling Oracle University Exam Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites required; hands-on experience recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22 |
Oracle 1z0-1038-22 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| B2C Service User Interface and Processes | 20% | - Implement UI modifications and automation via workspaces - Describe message bases - Implement workflow processes - Create Browser User Interface workspaces |
| B2C Service Service Console Extensions | 5% | - Configure add-ins and extensions |
| B2C Service Products and Services | 20% | - Explain B2C Service products and services - Describe Service Level Agreements - Create queues, assignments, and standard application menus |
| Reports and Analytics | 10% | - Customize and share reports - Describe B2C Service Analytics |
| Processes between Customers and Agents | 25% | - Configure chat, cobrowse and advanced routing - Configure mail and mailboxes - Describe agent assistance functionality - Set up products, categories and dispositions - Create and enhance business rules - Generate outreach and feedback - Create message templates - Configure Service Level Agreements - Configure Guided Assistants - Manage standard text and variables |
| Service Console Core Features and Access | 25% | - Use Data Lifecycle Management - Explain configuration settings - Perform initial setup and configure Service Console - Describe Core Business Objects - Set up navigation, permissions and user accounts - Perform export/import using Element Manager |
Common Questions About the Oracle 1z0-1038-22 Exam
The 1z0-1038-22 exam, officially known as Oracle Service Center 2022 Implementation Professional, is the Oracle test that leads to the Oracle Service Center 2022 Certified Implementation Professional certification at the Professional level. Passing it validates the skills employers expect from a certified professional.
The 1z0-1038-22 exam contains 58 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 1z0-1038-22 exam is 62%, and the official registration fee is $368 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites required; hands-on experience recommended
Entry requirements can change, so confirm the latest conditions on the official exam page: https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22.
You can book the 1z0-1038-22 exam through the official registration channels below:
Exam delivery: Online proctored or in-person at Pearson VUE test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Oracle recommends the following training options for Oracle Service Center 2022 Implementation Professional candidates:
Pair any course with the 97 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Oracle Service Center 2022 Implementation Professional questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 1z0-1038-22 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Oracle Service Center 2022 Implementation Professional outline is organized into 6 domains. The first three are:
- Processes between Customers and Agents — 25% of the exam
- B2C Service User Interface and Processes — 20% of the exam
- Service Console Core Features and Access — 25% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Oracle Service Center 2022 Implementation Professional Sample Questions:
Which three actions can a guide branch out to?
- A. Calling a URL
- B. Calling an add-in
- C. Firing a named event
- D. Creating an incident
- E. Inserting another guide
Correct Answer: A,C,E 🗳️
Which two statements are true about chat surveys?
- A. You cannot link customer data back to the chat that is submitted.
- B. You can create a chat rule to email a transactional survey to a customer after a chat session.
- C. You can create a chat rule to pop up a transactional survey at the end of a chat session.
- D. You can send a chat survey only while a customer is on the chat.
Correct Answer: B,C 🗳️
Which two events can trigger Custom Process Models?
- A. Refresh
- B. Load
- C. OnSaveComplete
- D. Create
- E. Update
Correct Answer: D,E 🗳️
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Business rules
- B. Engagement engine
- C. Advanced routing
- D. Syndicated chat
Correct Answer: C 🗳️
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
- A. The column name contains a punctuation.
- B. The column name starts with a lowercase alphabet.
- C. The column name contains an underscore.
- D. The column name starts with a number.
- E. The column name contains a dollar symbol.
- F. The column name contains a space.
Correct Answer: D,E,F 🗳️
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Oracle 1z0-1038-22 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the 1z0-1038-22 exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Oracle 1z0-1038-22 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the 1z0-1038-22 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
