Reading notes is one thing; sitting a timed exam is another. The Actual4Exams test engines simulate the real 1z0-980 exam environment, so the 72 Oracle Knowledge Management Cloud 2017 Implementation Essentials practice questions feel familiar long before test day.
Oracle 1z0-980 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-980 |
| Related Certifications: | Oracle Service Cloud Oracle Engagement Cloud Oracle CX Cloud Implementation Specialist |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 55-60 |
| Certificate Validity Period: | Typically 18-24 months (Oracle Cloud certification policy; may vary) |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice, Scenario-based |
| Available Languages: | English |
| Exam Price: | $245 USD |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or authorized testing center (onsite) |
| Pre Condition: | Recommended familiarity with Oracle CX Cloud applications and basic knowledge of customer service processes. |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z0-980 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Administration | - System administration
|
| Topic 2: Reporting and Analytics | - Knowledge usage reporting
|
| Topic 3: Knowledge Management Fundamentals | - Business value and use cases
|
| Topic 4: Content Management | - Article creation and management
|
| Topic 5: Configuration and Setup | - Initial system configuration
|
1z0-980 Exam FAQ: What Candidates Ask About Oracle Knowledge Management Cloud 2017 Implementation Essentials
The 1z0-980 exam, officially known as Oracle Knowledge Management Cloud 2017 Implementation Essentials, is the Oracle test that leads to the Oracle Knowledge Management Cloud Implementation Specialist certification at the Professional level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Oracle Engagement Cloud, Oracle Service Cloud, Oracle CX Cloud Implementation Specialist.
The 1z0-980 exam contains 55-60 questions, and you have 120 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 1z0-980 exam is 65%, and the official registration fee is $245 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Recommended familiarity with Oracle CX Cloud applications and basic knowledge of customer service processes.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://education.oracle.com.
You can book the 1z0-980 exam through the official registration channels below:
Exam delivery: Online proctored or authorized testing center (onsite). Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Oracle recommends the following training options for Oracle Knowledge Management Cloud 2017 Implementation Essentials candidates:
Pair any course with the 72 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Oracle Knowledge Management Cloud 2017 Implementation Essentials questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 1z0-980 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Oracle Knowledge Management Cloud 2017 Implementation Essentials outline is organized into 5 domains. The first three are:
- Reporting and Analytics
- Integration and Administration
- Knowledge Management Fundamentals
See the complete exam topics section above for the full outline and the weighting of every domain.
Oracle Knowledge Management Cloud 2017 Implementation Essentials Sample Questions:
Question 1
Which two statements are true about exporting report data? (Choose two.)
A. It can be exported as a Word doc.
B. It can be exported to a character-delimited file.
C. It can be exported in PDF format.
D. It can be exported only as an .xlsx Excel file.
E. It can be exported in XML format.
F. It can be exported using only absolute HTML layouts.
Question 2
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
A. configured workflow processes
B. privileges
C. content life cycle events
D. notification configuration
E. user roles
Question 3
What two factors are responsible for ranking of an answer? (Choose two.)
A. solved count based on customer activity
B. number of searches for that answer article
C. display position
D. number of answers linked to that answer
Question 4
Which two report columns are displayed in Oracle Knowledge Advanced? (Choose two.)
A. Description
B. Author
C. Summary
D. Answer ID
E. Rating
Question 5
Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
A. Auto Filter
B. Bucket Filter
C. Slicing
D. Rollups
E. Applied Filter
Solutions:
| Question 1 Answer: B,E | Question 2 Answer: A,C | Question 3 Answer: B,C | Question 4 Answer: C,D | Question 5 Answer: D |
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