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Avaya APSS Unified Communications Online Test Sample Questions:

1. Your client Jean, is considering getting unified messaging from Microsoft@. What are three differentiators of Avaya Aura@ Messaging that you might point out to Jean? (Choose three.)

A) An option to store voicemail separately from email or along with multiple 3rd party emails
B) An all-in-one approach to voicemail, email, fax, auto attendant and speech recognition
C) Domination of the productivity applications market segment
D) Superiority at working with messages, calendars, and contacts
E) A choice of TUIs (telephone user interfaces) for DTMF (dual tone multi frequency) control and multiple remote or mobile access solutions
F) Single server or multi-server deployment with a centralized or decentralized topology

2. Your client's LOB (line of business) manager, Edwin, like many clients, needs to do more with less. Which three capabilities show the Avaya Aura* ability to enhance user productivity? (Choose three.)

A) Scale the system based on changing needs
B) Upgrade incrementally
C) Reach a user wherever they are
D) Know a user's availability through presence functionality
E) Contact users through click to call, click to email, etc.
F) Ensure secure communications

3. You have a customer who is aware of employees relying more on personal communication devices than the desk phones and DID service the customer has invested in. They are interested in supporting a bring your own device (BYOD) strategy that allows employees to use their devices and protect corporate resources and workflow. What are two statements about the Avaya Messaging Service (AMS) that might be of interest to the customer? (Choose two.)

A) The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages as well as carrier-based SMS.
B) With AMS the employees can continue to use devices of their choice but still I communicate via their corporate identify and do not have to share their personal mobile numbers with colleagues or external parties
C) A customer deployment requires that a local Avaya Messaging Service Enterprise Server be installed on the customers premise.
D) The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages, traditional voice mail as well as carrier-based SMS.

4. You are in discussions with an Avaya customer who has expressed interest in customizing the interactions of their call centers. You have mentioned that the Avaya Aura8 Collaboration Environment is a secure, cost-efficient development platform. What are two additional statements that you might share with the customer? (Choose two.)

A) Avaya Aura* Collaboration Environment integrates Unified Communications and contact center resources with business applications and workflows
B) Avaya Aura* Collaboration Environment does NOT require prior communications development skills
C) Avaya Aura* Collaboration Environment requires extensive communications development skills that Avaya Professional Services can provide
D) Avaya Aura* Collaboration Environment is a closed development environment

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